Accountability Customer effort Upselling Webinar 
ClientSuccess
NOVEMBER 2, 2022
Over the years, customer success manager roles have expanded to include many different responsibilities. Bridging the gap between customers and a product team is critical, from managing customer implementations to ongoing account maintenance. Keep tabs on customer satisfaction and account health. .
Nicereply
FEBRUARY 2, 2024
Customer Experience vs. Customer Service vs. Account Management While there are similarities with other customer-facing initiatives, you shouldn’t confuse customer success with other similar terms. On the contrary, customer success is proactive and aims to anticipate and solve problems before customers reach out.
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ChurnZero
DECEMBER 15, 2021
Customer Success software can easily show Sales teams the customer type or particular industry in which current customers have renewed, or are forecasted to renew. Within Customer Success software , Sales teams can use customer health scores to strengthen their sales territory planning.
ClientSuccess
DECEMBER 21, 2021
Logo retention rate: the opposite metric from logo churn rate, this number measures the percentage of customers that renew or retain their business with your organization in a given timeframe. Product adoption: this metric tracks how many users at a specific customer are using the product or service.
Tethr
JULY 21, 2020
Customers deserve a spot on your QA scorecard, but they’re often forgotten in the QA measurement process. Using Tethr’s Agent Impact Score (AIS), businesses can start connecting agent quality to effort reduction, while holding agents accountable for customer experience. You can also watch a webinar on AIS here.
ChurnZero
APRIL 2, 2021
Using Customer Success software, Sales teams can easily see the customer type or industry in which current customers have renewed and are forecasted to renew. To verify that an account is still in good standing, teams can easily check a customer’s health scores, survey responses, and financials from within the platform.
Amity
JULY 4, 2017
Yet, if you think you’re getting a full picture of your customer, but you’re not asking them exactly how they feel, you’re missing the point. Not only should NPS be taken into account when calculating health, but it should trigger early warnings when dropping into passive or detractor territory.
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