Beyond Philosophy
MAY 31, 2016
Finally, because touch-points are so critical in managing the overall experience—and frequently the key source of customer delight or pain—there must be a C-suite executive accountable and responsible for executing all of the touch-point elements. Employee Engagement: Putting the Cart Before the Horse?
Education Services Group
AUGUST 31, 2022
Speakers: Chris Singh , Chief Customer Officer, Blackbaud. . CCO of Blackbaud, Chris Singh, joined our VP of Customer Success, Peter Armaly for this month’s webinar, to discuss how to embrace the concept of the post-sale environment as an entire ecosystem. And everybody is held accountable to that remediation.
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Squelch
JUNE 4, 2019
As we continue our series exploring Influential Women in CX , we had the pleasure of sitting down with Mary Poppen, Chief Customer Officer at Glint and 2018 Top Customer Success Influencer. So that was really the impetus for the customer success manager (CSM). Anyone who has employees can use Glint.
ClearAction
JUNE 8, 2015
While formal CX management is a relatively new endeavor for many companies, the experience of customers has in fact been managed by various people all along. Shared Vision is Essential for Customer Experience Strategy. Employee Engagement: Living Your Brand Promise. 4 Customer Centric Culture Building Blocks.
Lumoa
JANUARY 19, 2023
A CXO must develop a long-term vision for customer experience and ensure that it aligns with the organization’s overall goals and strategy. This is a huge help, not only when trying to take ownership of customer experience metrics such as NPS or CSat, but also when attempting to have customer experience impact business metrics.
JM Robbins & Associates
SEPTEMBER 8, 2018
During the past few months, your contact center has made significant strides in improving customer satisfaction, increasing employee engagement, and delivering on your key performance indicators. It's Monday morning, and you're ready to take on the day. You're certain that this Monday will be a great one.
ProProfs Blog
JUNE 30, 2020
Chief Customer Officer 2.0. Want a proven framework to help you launch and advance the customer experience transformation in businesses in every vertical around the world? Want a proven framework to help you launch and advance the customer experience transformation in businesses in every vertical around the world?
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