Accountability Call Logging Management Presentation 
NobelBiz
NOVEMBER 27, 2023
Advanced call logging is a vital tool for businesses to enhance communication management and operational efficiency. By automating the collection and organization of call details, businesses can gain valuable insights into their communication activities, improve customer interactions, and drive informed decision-making.
Callminer
AUGUST 6, 2019
Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Call Analytics: Essentially, speech analytics tools track metrics to enable reps and managers to evaluate the success of call campaigns. The easier it is to implement, the better.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NobelBiz
FEBRUARY 21, 2023
Start by hiring and investing in the right call center agents In order to successfully build your team, and the reputation of your company, you need to hire the right people, and to train them appropriately. To find the right people, here are some key points you should take into account.
JivoChat
AUGUST 22, 2019
This is easy to do in the section, “Management — Work with clients.”. Your current balance amount and the phone number you want to use as the outgoing call number (if you have several numbers connected) are also visible here. Jivo Presents: Brand New Statistics. For now, the new section has only one tab called Account Status.
JustCall
AUGUST 5, 2020
This system enables call center agents to attend calls right from their desktop. Agents can access all call logs and caller's information on their desktop with just a few clicks. It does not matter whether the call comes on their desktop or phone. For example, accounting, tracking, discounts, exchange, sales, etc.
CrazyCall
MAY 7, 2019
With technology development, all you need is proper call recording software and storing space to record your calls automatically. Call recordings are made with the intention to store conversations. You can use call recordings to train your agents and deliver better service. Avoid bad practices in call recordings!
NobelBiz
MAY 24, 2022
Managing call center agents remotely has become a true challenge for the industry. Running a remote call center, on the other hand, has become relatively simple with strong management, an excellent organization, and the necessary contact center technological tools. Here are the 5 tips to tackle them: 1.
Expert insights. Personalized for you.
59 
Let's personalize your content