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QBR in SaaS: Is the traditional QBR dead?

Totango

Why Your QBR SaaS Model Needs an AI Makeover. Quarterly business reviews (QBRs)[LINK] have become a standard practice for software providers, but today’s QBR SaaS model is rapidly transforming. Here we’ll show you how to update your SaaS QBR strategy to keep up with the latest technology and best practices.

SaaS 98
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Architect defense-in-depth security for generative AI applications using the OWASP Top 10 for LLMs

AWS Machine Learning

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

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Top 10 Customer Success Certifications

CustomerSuccessBox

SaaS businesses aim at being customer-centric. SaaS businesses aim at being customer-centric. Also, how to make sense of the data that you see, how to plan the day to manage your portfolio of accounts effectively, and increase the retention rate. How to track Product Adoption for Accounts and much more.

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3 Considerations Before Building Customer Success Software In-House

ChurnZero

Integration with voice of the customer and account-based marketing platforms will help with these goals. The role of Customer Success in keeping SaaS companies alive is too substantial to wing it by relying on a homegrown solution that accounts for a fraction of an outsourced product’s functionality.

CRM 59
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Top Customer Success Courses and Training that every CSM needs in 2022

CustomerSuccessBox

Description: “Be more data-driven!” Surprisingly, those same SaaS executives routinely make bad decisions simply because they misinterpret their data. Becoming data-driven isn’t about using data–it’s about using data correctly. That’s the mantra from the senior bosses, but what does it mean? Enroll here.

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3 CEO Arguments to Win Budget for Customer Success

ChurnZero

For instance, look at ChurnZero which provides big-data ingestion, advanced analytics, health scorin g, large-scale workflows, native integrations, and campaign automation – not to menti on t he security, scalability, and interconnecti on of all that functionality. . The Emotional Argument .

CRM 59
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Designing generative AI workloads for resilience

AWS Machine Learning

In the batch case, there are a couple challenges compared to typical data pipelines. The data sources may be PDF documents on a file system, data from a software as a service (SaaS) system like a CRM tool, or data from an existing wiki or knowledge base. Vector database features built into other services.