Transparent BPO
MARCH 11, 2020
And one of the best ways to measure improvement in the contact center, according to Jeff Rumburg, co-founder and managing partner at MetricNet , a contact center benchmarking and consulting firm, and the subject of this month’s expert interview series , is through the practice of benchmarking. Benchmarking and ROI.
Vcaretec
JUNE 6, 2022
We’re about to break down the six biggest myths in outsourced customer service for you. Often, when you first start the dialog within your company about outsourcing, you can be met with some serious pushback. We’ve never outsourced anything before - we can’t start now!” “We’ve never outsourced anything before - we can’t start now!”
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CSM Magazine
MARCH 28, 2023
If so, consider outsourcing the overseeing of your portfolio to an OCIO (Outsourced Chief Investment Officer) firm. Engaging the services of an Outsourced Chief Investment Officer (OCIO) firm can bring invaluable expertise in determining the ideal asset mix tailored to your unique financial needs and goals.
Anexa BPO
NOVEMBER 10, 2023
Share the Why’s Behind CX Metrics Because CX metrics aren’t subject to SEC regulations or GAAP (generally accepted accounting principles) you can be sure that suspicions will be raised about the scores you report. People see an opportunity for internal manipulation compared to independent, comparative third-party benchmarks.
Fonolo
FEBRUARY 18, 2021
Customer interactions are at the heart of every contact center, so it makes sense to take their feedback into account. By taking this step, you’ll be able to account for the customer experience — after all, there’s no point in implementing a strategy that makes them unhappy. Create a benchmark for success.
Spearline
APRIL 3, 2023
To ensure that all partners are performing to the highest standard, call centers with multiple locations or outsourced services can benefit from using external monitoring tools. Establish benchmarks, and manage the performance of your outsourced contact center teams and sites.
TeleDirect
DECEMBER 2, 2019
After years of research and adaptations to account for today’s fluid business environment and ways of working, the one key to exceeding client expectations is actually four ways. TeleDirect’s business process outsourcing (BPO) services demand a flexible, practical way to implement a variety of customer communication tools.
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