Accountability Banking Customer retention Upselling 
Hodusoft
OCTOBER 19, 2022
5 Reasons Why Financial Institutions Must Invest In Contact Center Software Financial businesses, like banks and insurance companies, deal with people’s money. 51% of such institutions have realized that improving customer experience is one of the top priorities for their success. support agents to enhance their productivity.
Pointillist
MARCH 20, 2020
They make the case that rolling out this option to all customers in all regions could lead to nearly a billion dollars in savings from unnecessary truck rolls. The team wants to understand the effectiveness of their self-service channels when customers have a problem making a mortgage payment.
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Lumoa
AUGUST 8, 2023
According to Gartner research, leveraging the data obtained from direct customer feedback can increase the chances of upselling and cross-selling by 15-20%. This shows the tangible, bottom-line benefits of listening to your customers. In this way, accountability is ensured and a clear point of contact is provided.
Pointillist
MARCH 20, 2019
An analysis of this index showed that the biggest companies in certain industries can earn up to hundreds of millions of dollars in incremental revenue for every one point of increase in Forrester’s Customer Experience Index (CX Index ). Use your key customer satisfaction metric (NPS, CSAT or another) for this calculation.
Lumoa
NOVEMBER 29, 2021
The probability of selling to a new prospect is 5-20%, while the probability of selling to an existing customer is 60-70% according to Marketing Metrics. Murphy & Murphy estimate that a 2% increase in customer retention has the same effect on profits as cutting the costs by 10%. To do this, build hypotheses.
Nicereply
MAY 11, 2020
Even if you can somehow start filling the bucket faster, you’re still losing valuable customers. Patching up the hole (or improving customer retention ) means keeping more customers in the business bucket. A 5% increase in customer retention increases business profits by 25%-95%. for new customers).
Lumoa
JULY 10, 2018
The probability of selling to a new prospect is 5-20%, while the probability of selling to an existing customer is 60-70% according to Marketing Metrics. Murphy & Murphy estimate that a 2% increase in customer retention has the same effect on profits as cutting the costs by 10%. To do this, build hypotheses.
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