article thumbnail

Eliminating Experience Pain Points, and Creating Customer Satisfaction: Is This Ever Enough?

Beyond Philosophy

And, this perspective got me to thinking: Irrespective of B2B or B2C industry, is the fundamental meeting of basic customer expectations, such as a pain-free transactions or experiences, ever sufficient to drive loyalty behavior? And, on a related note, is complete satisfaction ever enough to build and sustain loyalty behavior?

B2C 231
article thumbnail

Eliminating Experience Pain Points, and Creating Customer Satisfaction: Is This Ever Enough?

Beyond Philosophy

And, this perspective got me to thinking: Irrespective of B2B or B2C industry, is the fundamental meeting of basic customer expectations, such as a pain-free transactions or experiences, ever sufficient to drive loyalty behavior? And, on a related note, is complete satisfaction ever enough to build and sustain loyalty behavior?

B2C 231
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

8 Key Account Management Processes for Sustainable Business Growth

SmartKarrot

In today’s highly competitive business landscape, managing and nurturing key accounts has become a critical aspect of organizational success. Key Account Management (KAM) is a strategic approach that focuses on developing long-term, mutually beneficial relationships with a select group of high-potential customers.

article thumbnail

Tweak Your Customer Success / Account Management Playbooks for the Enterprise Customers

SmartKarrot

Enterprise customers help increase revenue potential but also need more integrations. How to build Customer or Account Engagement across the Customer Journey. Once a customer lands, teams need to segment customer accounts by the kind of usage, size, tech capabilities, contract types, and industry. contact-form-7].

article thumbnail

Inside Customer Success: Winning by Design

Amity

We are about to launch our second course designed for CSM’s and Account Managers in charge of expansion revenue. What I mean by that is, if you look at the traditional sales funnel it stops at Closed Won, but in SaaS 75% of your revenue potential comes after the initial sale. It is so effective and powerful.

SaaS 84
article thumbnail

TAM SAM SOM: The Art of Calculating Market Size for Your Business

SmartKarrot

Taking a broader view, TAM gives you the figure of the maximum revenue you could generate in the market of operation. The Total Addressable Market is extremely useful for businesses, especially B2B start-ups, as it provides insights into the market’s potential for growth. Here is the formula –. Calculating SAM.

article thumbnail

Sep 30 – Customer Success Jobs

SmartKarrot

Hold accountability for overall customer delivery and execution against contractual obligations, growth and renewal. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential. Apply here: [link].

B2B 3