Beyond Philosophy

APRIL 3, 2016

After recently reviewing the Forbes customer value/customer loyalty interview of TD Bank’s CMO, Vinoo Vijay, one of his areas of emphasis (in addition to frequent customer surveys and generating insights from employees) was the resolution of problems. Customer Satisfaction Doesn’t Drive Loyalty Behavior.

B2C 231

B2C Banking B2B Consulting 231

Beyond Philosophy

APRIL 3, 2016

After recently reviewing the Forbes customer value/customer loyalty interview of TD Bank’s CMO, Vinoo Vijay, one of his areas of emphasis (in addition to frequent customer surveys and generating insights from employees) was the resolution of problems. Customer Satisfaction Doesn’t Drive Loyalty Behavior.

B2C 231

B2C Banking B2B Consulting 231

SmartKarrot

SEPTEMBER 27, 2022

Enterprise customers help increase revenue potential but also need more integrations. How to build Customer or Account Engagement across the Customer Journey. Once a customer lands, teams need to segment customer accounts by the kind of usage, size, tech capabilities, contract types, and industry. contact-form-7].

Enterprise 10

Enterprise Accountability Management Revenue potential 10

SmartKarrot

APRIL 24, 2020

When talking with respect to B2B businesses, the term is often rephrased as client success. . Investment in the client relationship holds great revenue potential and it is necessary to make sure that it goes well. One of the topics for heated debates is that a client success manager is nothing but an account manager.

Management 11

Management SaaS Accountability Customer retention 11