JustCall

APRIL 12, 2023

Customer experience is more important than ever before for companies to gain an edge in today’s highly competitive business landscape. JustCall vs Aircall Customer Reviews Comparison The product score mentioned here is a culmination of real-time data from verified user reviews.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

Nicereply

APRIL 30, 2020

Be all ears to your customers and let them boost your sales because of your ace customer services. Happy customers not only come back to interact more with your brand, but they bring loads of other customers too. 86% of customers will spend more for a better experience and service. When can you upsell/cross-sell?

Sales 69

Sales Customer Service Upselling CRM 69

SmartKarrot

JULY 8, 2020

One of the most demanding aspects of business is to be able to use your data and acquire intelligent insights that drive the customer success engine. Be it a product or a service, analytics helps you to visualize and understand customer behavior discretely. Pendo Analytics . Google Analytics . Source: Pendo.

Analytics 10

Analytics SaaS APIs Advertising 10

JivoChat

FEBRUARY 22, 2023

Outsourcing is a business practice in which an organization entrusts certain parts of its production or services to a third-party provider outside the company. Finally, many companies are outsourcing customer service support to maximize customer satisfaction while reducing costs associated with providing effective customer service solutions.

outsourcing 82

outsourcing SaaS Accountability Analytics 82

CustomerSuccessBox

APRIL 9, 2021

Why choosing the right Customer Retention Software has become so important for B2B SaaS Business? To know the answer, let’s have an overview of how customer retention works for B2B SaaS Business. With the Subscription economy, customers require very few upfront costs, and contracts are simple and for a shorter duration.

Customer retention 52

Customer retention B2B SaaS Accountability 52

aircall

NOVEMBER 3, 2021

There’s no doubting the value of good customer service. 54% of people consider good customer service to be a major factor in their decision to do business with a company. That’s why you should be doing everything it takes to provide excellent customer service. These customers are inaccessible to your customer support team.

CRM 62

CRM SaaS Sales Feedback 62

JivoChat

AUGUST 24, 2021

Many people don’t understand the importance of customer service metrics. Consider that 78% of customers will do business with you again after a mistake if you have excellent customer service. So, to help you out, we talked to leading customer service experts to discover what metrics they track and why. Ticket Volume.

Metrics 59

Metrics Customer Service Upselling Average Handle Time 59