ShepHyken

AUGUST 29, 2022

I have added my comment about each article and would like to hear what you think too. 10 Ways To Keep Your Existing Customers Around for the Long-Term by ASBN Newsroom. Go to The Customer Focus to learn more about our customer service training programs. Here are my top five picks from last week. Follow on Twitter: @Hyken.

Customer Service 161

Customer Service Customer retention Morale Advertising 161

CSM Magazine

DECEMBER 22, 2023

Some media companies are strategizing a newsroom powered by AI and manned by AI-generated news anchors as reported by FoxBusiness.com. Cybersecurity Concerns about cybersecurity issues are again on the rise in the coming year. The goal of the company is to deliver fair news in the way the public wants to see and hear it.

Technology 52

Technology Engineering Education Healthcare 52

C Space

JULY 18, 2018

How are The New York Times changing the newsroom to meet the challenges of the future? How should The New York Times change the newsroom to meet the challenges of the future? They questioned long-held assumptions, analyzed reader behavior, conducted focus groups, and surveyed the newsroom. Changing Times: A Q&A with the NYT.

Advertising 56

Advertising Metrics Surveys Accountability 56

Uniphore

JANUARY 4, 2022

Be the first to learn about the latest innovations in automation, conversational AI and emotion intelligence. Find out about the technology and strategies needed to accelerate key initiatives, improve customer retention and drive revenue growth in today’s modern enterprise. White Papers. Infographics. Conversational AI. Emotion AI.

Enterprise 126

Enterprise Customer retention Engineering Analytics 126

LiveChat

JANUARY 14, 2020

CES2020 #SamsungCES2020 pic.twitter.com/YzwgZN1Lgw — Samsung US Newsroom (@SamsungNewsUS) January 7, 2020. What’s the most fascinating about this vehicle, though, is the idea of sustainability and moving the car closer to nature and humans. Human connection, on the other hand, is about becoming one with a car.

Automotive 64

Automotive Technology Coaching Personalization 64

Netomi

FEBRUARY 2, 2022

Nonprofit newsroom ProPublica interviewed numerous customer service reps, uncovering some shocking insights into the day in the life. ??For This surge in tickets has arrived at a less-than-ideal time, as in the United States, there are about 25% fewer call center agents answering phones than there were pre-pandemic.

Call Center 52

Call Center Chatbots Employee engagement Accountability 52

delighted

JUNE 30, 2022

In this post, you’ll learn everything you need to know about referral programs, and how to set up your own. A conversation with someone you trust about a product is going to create a lasting impression that a paid advertisement just can’t. About Emma Kimmerly. The “Get $20” CTA opens this referral offer popup.

Sales 83

Sales Advertising Surveys Marketing 83