Toister Performance Solutions

JANUARY 23, 2018

What are you doing with the data?" The survey was doing nothing to help the company improve customer experience or service. The survey was doing nothing to help the company improve customer experience or service. You need to know how to analyze those comments. Imagine you manage a Discount Tire Store in San Diego.

Surveys 54

Surveys Wait times Management Customer Service 54

Fonolo

NOVEMBER 17, 2020

We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. How do we evolve working from home to make it easier, more secure, and efficient for the business and our associates? Here’s what they said. We had to listen.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Callminer

AUGUST 1, 2017

To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

SharpenCX

DECEMBER 16, 2020

And while playbooks exist to guide you to success ( like this one ), your team is unique. The approach that works for your closest competitor might flop when you test it with your agents. As a leader in your contact center, you have to spend time defining what success looks like for your team. dont @ me.). What’s worse?

Management 76

Management Customer Service Coaching Contact Center 76

JivoChat

APRIL 11, 2021

Any brick-and-mortar store will greet you with a customer service representative as soon as you walk in — something any online website should aim to replicate. You can do exactly that with welcome messages. Why Businesses Should Optimize Website and Email Welcome Messages. The good news? Let’s get started.

Sales 52

Sales Chatbots Best practices Personalization 52

LiveChat

FEBRUARY 9, 2018

Building customer trust is a crucial step towards the success of any online business. And whether you are an established business or a startup, walking an extra mile to assure customers and prospects can trust you, is worth all the hard work. You leave poor first impression. What can you do?

Accountability 39

Accountability Construction Personalization Marketing 39

GetFeedback

JANUARY 19, 2020

To prepare for a recent business trip, I booked a roundtrip flight, hotel, and rental car. As my trip progressed, I got email requests for feedback at each step. As my trip progressed, I got email requests for feedback at each step. For example, a few hours after checking into my hotel, I got an email with this message.

Surveys 146

Surveys Journey mapping Feedback B2B 146

ProProfs Blog

NOVEMBER 26, 2021

This way, VoC programs help you develop better products and keep customers happy for a long time. Voice of customer survey is a key aspect of the VoC program that helps you understand your customers and propose effective actions to improve customer satisfaction, retain existing customers , and attract new leads. Retain customers.

Surveys 78

Surveys Feedback Personalization Marketing 78

JivoChat

FEBRUARY 24, 2021

You need customers. So, how do you start generating more sales, or even your first sale? We’ve broken out the top 20 tactics , but you can read the individual responses at the end of the post. We’ve broken out the top 20 tactics , but you can read the individual responses at the end of the post.

Sales 59

Sales Advertising Marketing Personalization 59

Kayako

JULY 13, 2017

After a week-long trial, I was ready to purchase a subscription for a project management app for my personal and work projects. I eagerly pulled up the company’s Contact page , entered my details, wrote my inquiry about their pricing, and hit Send. We have all received similar confirmation emails more often than we’d like.

Personalization 84

Personalization Banking Self service Customer Experience 84

ProProfs Blog

APRIL 30, 2020

Did you watch the OnePlus April 2020 launch event? But that’s when something else caught my eye. Businesses across the world are forced to take a hit due to the COVID-19 spread. And mind you, this is just one of the roadblocks both customers and brands are subjected to during the Coronavirus pandemic.

Multichannel 137

Multichannel Feedback Customer Support Surveys 137

Russel Lolacher

FEBRUARY 27, 2023

A few reasons why he is awesome – he is the founder and CEO of Sideways 6 – a service to build better businesses through employee ideas. How do you define “good” ideas? You need to make sure you actually bring these ideas to life, you need to make sure that you’re actually doing something about this.

Employee engagement 52

Employee engagement Feedback Consulting Consulting 52