Hodusoft
MARCH 13, 2024
Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. In today’s dynamic financial landscape, providing exceptional customer support is crucial for the success and reputation of financial institutions.
CSM Magazine
NOVEMBER 2, 2023
A bout Sigma Connected Sigma Connected is a multi-award-winning Business Process Outsourcing (BPO) provider that specialises in outsourced (white-label) 24/7 customer contact centre services. Services include customer service management, collections, complaints handling, and vulnerable customer support.
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CSM Magazine
MAY 16, 2023
Business outsourcing provider Sigma Connected has been named as one of the UK’s top employers in this year’s prestigious The Sunday Times Best Places to Work survey. The Sunday Times survey is widely respected but also hugely important as it is based on comments from our employees across a range of areas.
Nicereply
JANUARY 4, 2023
That will ultimately lead to customer service and support teams being pressured to ‘do more with less’ , as customer support is still seen as a cost center by many organizations. Here’s how your business can deliver and maintain a consistently high level of customer service while also reducing your support costs.
Select VoiceCom Blog
MAY 10, 2023
Reduces operational costs A survey found that the primary motivation for outsourcing business processes was to reduce expenses. Marketing and advertising In a survey by Statista , nearly half (47%) of marketing professionals said they outsourced visual design as part of their content generation process.
Revation Systems
MARCH 4, 2020
Furthermore, a recent report by Autonomous found that traditional financial institutions can shave 22% in costs by 2030 by using artificial intelligence technology. Today, the opportunity for banks to evolve their business by using artificial intelligence while simultaneously increasing customer satisfaction is enormous.
Global Response
JULY 30, 2023
Chatbots can definitely be a solution to create more self-service options, deliver faster service and allow customers to get help whenever they need it. 24/7 customer support. A key advantage of chatbots is the ability to increase your availability for customers. Improved customer satisfaction.
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