Peter Lavers

JANUARY 13, 2020

In his second blog written as part of the SAS UK Collaborators programme reviewing the SAS / Futurum “Experience 2030” report , Peter Lavers digs deeper into the question regarding what will drive customer loyalty in the future (up to 2030). You can read the full blog by clicking here.

Marketing 130

Marketing Customer centricity CRM Analytics 130

Peter Lavers

FEBRUARY 3, 2021

I’ve been delving into the detailed results and findings from their latest piece of CX research EXPERIENCE 2030: Has COVID-19 Created a New Kind of Customer ? and in it the “Company acts responsibly and shows compassion” turns out to be a key factor that informs buying decisions.

Customer centricity 130

Customer centricity Customer Experience CRM Marketing 130

NobelBiz

MARCH 12, 2024

Introducing Unified Customer Experience Management (Unified CXM) Unified CXM is the practice of creating seamless and personalized experiences for customers across all support and marketing channels. Utilizing data analytics to gain actionable insights into customer behavior and preferences in real-time. billion in 2023 to $52.54

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

Peter Lavers

JANUARY 6, 2020

The blog was prompted by the SAS / Futurum “Experience 2030” report that addressed the question of “trust in organizations to protect and not abuse your personal data”. They argue that if it’s a switch then it’s more like a dimmer switch – yes, there’s a definite ‘off’ and ‘fully on’, but there’s also a range in between!

B2B 130

B2B Personalization Customer centricity CRM 130

Hodusoft

JANUARY 3, 2024

As per a report released by Fortune Business Insights, the market size of global CCaaS is valued at USD 5.15 billion by 2030. This rapid deployment is advantageous for businesses that need to adapt to market changes swiftly or want to deploy new contact center features without a lengthy setup process.

Contact Center 59

Contact Center Contact center software Interactive Voice Response Wait times 59

3CLogic

MAY 26, 2022

Implementing customer experience management strategies involves a company-wide program to collect and analyze customer data using a combination of; CMX software, analytics, research, and data management systems. The Customer Experience (CX) Management market reached $2.9 every year from 2022 to 2030. The consequence?

Interactive Voice Response 52

Interactive Voice Response Customer Experience Management Journey mapping 52

JustCall

APRIL 18, 2023

Did you know the global call center AI market will increase 10x by 2030, reaching the $9,949.61 Integrate-able to CRM & Business Tools Integration of the best sales call center software with your staple CRM and other business tools extends the entire system’s functionality. million mark?

call center software 52

call center software Call Center call center solutions Enterprise 52