TeamSupport

DECEMBER 20, 2023

Either way, before you pop that bottle of champagne, it’s time to start thinking about New Year’s resolutions for your customer support team. In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd.

Customer Support 108

Customer Support Feedback Chatbots CRM 108

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in. Which Platform Fits Your Needs?

Feedback 83

Feedback Consulting Consulting Enterprise 83

Lumoa

FEBRUARY 14, 2024

Is your CX strategy up to the task of meeting customers’ expectations going into 2024? Today, 73% of customers want companies to cater to their unique needs and expectations. I n the coming months, as 2024 brings new changes and trends, the CX industry is going to be shaped by the following movements.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

Hodusoft

MAY 10, 2024

Now, they’re the cornerstone of customer service and support, enabling seamless communication and collaboration with the help of call and contact center software , regardless of physical location. As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

Global Response

MARCH 25, 2024

Gather data from surveys, customer feedback, web analytics, and other sources and compare it to your journey map. Does your map accurately show where customers tend to drop off? What are the most common places customers have positive and negative experiences? This allowed them to provide 24/7 customer support.

Journey mapping 62

Journey mapping Banking Analytics Sales 62

Hodusoft

JANUARY 1, 2023

Using this system, call center agents call customers to market products or services. High-quality outbound call center software can be integrated with customer relationship management (CRM) software. This allows call center representatives to access accurate customer information and history to enhance customer experience.

call center software 52

call center software Call Center Multichannel Interactive Voice Response 52

JustCall

APRIL 9, 2024

Features to look out for in a VoIP dialer Here are six key features you should prioritize in a 2024 VoIP dialer: Advanced auto dialing: Automate the dialing process with features like auto dialing, predictive dialing, and progressive dialing. These tools support knowledge sharing, coaching, and real-time support for agents.

voip 40

voip Sales Scripts CRM 40