CustomerSuccessBox
SEPTEMBER 7, 2021
Pro Tip: Designing a Customer Onboarding Framework for B2B SaaS. #2 The Customer Success teams and companies who showed great flexibility in 2020 are the ones who had tremendous growth in 2021. #6 8 Substantial Investment in Customer Journey Mapping. Why is Customer Journey Mapping so important?
Totango
SEPTEMBER 17, 2021
The freemium SaaS model , where you offer limited free use of your product to promote a premium version, has become common in the tech industry. But is it the best way to sell a SaaS product? We’ll take a closer look at what the freemium SaaS model is and what its pros and cons are. What Is the Freemium SaaS Model?
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Totango
MARCH 26, 2021
In today’s cloud-based environment, SaaS business models have increased awareness of how the pre-sales and post-sales phases form a unified experience from the customer’s perspective. Onboarding: your new customer takes their first steps towards becoming an active user deriving practical value from your SaaS product. Conversion.
Totango
DECEMBER 6, 2021
What 2021 Taught SaaS Businesses about Customer Success. As the business world adapted to the challenges of 2021, SaaS companies re-examined what customer success means in today’s digital-first environment. First, we’ll look at how the flywheel model has redefined our understanding of the customer journey.
ChurnZero
FEBRUARY 9, 2021
. As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. Customer Experience: Journey Mapping. Course Description: If you strive for a customer-centric culture, you have to understand the customer’s journey—every step of the way.
Totango
MAY 10, 2022
A customer engagement strategy is critical for retaining and growing SaaS clients. A customer engagement strategy is an action plan for promoting active client use of your SaaS product. Totango reduced client churn to 7% in 2021 by applying customer engagement strategies. What Is a Customer Engagement Strategy?
ChurnZero
FEBRUARY 9, 2021
. As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. Customer Experience: Journey Mapping. Course Description: If you strive for a customer-centric culture, you have to understand the customer’s journey—every step of the way.
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