Totango

DECEMBER 6, 2021

What 2021 Taught SaaS Businesses about Customer Success. As the business world adapted to the challenges of 2021, SaaS companies re-examined what customer success means in today’s digital-first environment. First, we’ll look at how the flywheel model has redefined our understanding of the customer journey.

SaaS 95

SaaS Journey mapping Best practices Customer advocacy 95

ChurnZero

FEBRUARY 9, 2021

. As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. Engagement Evaluation Best Practices for Customer Success Management . Customer Experience: Journey Mapping. Level: Intermediate. Time: 50 minutes.

Journey mapping 98

Journey mapping Best practices Consulting Consulting 98

Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. What Is a Customer Engagement Strategy? What Are the Benefits of Customer Engagement Strategies?

Journey mapping 78

Journey mapping SaaS Enterprise B2B 78

ChurnZero

FEBRUARY 9, 2021

. As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. Engagement Evaluation Best Practices for Customer Success Management . Customer Experience: Journey Mapping. Level: Intermediate. Time: 50 minutes.

Journey mapping 52

Journey mapping Best practices Consulting Consulting 52

CSM Practice

MARCH 8, 2021

Their Customer Success organization has ~100 team members and is looking to grow. Delphix has 100 CSMs with projections to grow the team by 30% in 2021. Prior to setting up a customer success practice, in 2018, Delphix was experiencing the following pain points: They were very reactive in their engagement with customers.

Journey mapping 52

Journey mapping Best practices Enterprise Customer retention 52

JustCall

MARCH 8, 2023

Her bestselling book, “The Customer Of The Future”, was identified by Business Insider as one of the top 20 books executives are reading to deal with COVID-19 and won a top 5 spot on Book Authority’s list of the “Top 100 Future Of Technology Books of All-Time” in 2021. Follow Blake on LinkedIn 5.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Annette Franz is the Founder and CEO of CX Journey Inc. Anika Zubair. Annette Franz. Annette Franz.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21