2021 Customer retention Examples Upselling 
Totango
APRIL 5, 2022
For example, Totango’s SuccessPlay feature allows you to create automated workflows to follow up on NPS surveys, such as sending an upsell offer or referral invitation to customers who respond with a 9 or 10. The best NPS software lets you: Automatically track customer satisfaction. Why Do You Need NPS Software?
JivoChat
AUGUST 18, 2021
Businesses that seek to improve customer experience (CX) are poised for success. This kind of customer-centric mentality can drive new business, boost customer retention rates, and create new benchmarks for goals. Customer experience comes into play along each step of the customer journey. Smartphone apps.
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CustomerSuccessBox
JANUARY 2, 2022
Eventful years like 2020 and 2021 have challenged the old traditions pertaining to Customer Success (CS). The businesses, approaches, trends, focus areas, etc have evolved over time and more so after 2021. As we enter another year, Customer Success is poised to be more sophisticated. are a few examples.
Education Services Group
JANUARY 18, 2022
Net Revenue Retention is the percentage of recurring revenue retained from existing customers over a given period (usually monthly or annually). For example, let’s say your customer base of recurring revenue is worth $1 million. However, 10% of your customers canceled their contracts with you during that same period.
JivoChat
APRIL 8, 2021
The more you can facilitate a smooth customer journey and enjoyable experience, the more likely it is people will complete purchases—and return for more. Increase Customer Retention. Here’s something to think about: Customer retention is five times cheaper than acquisition. Key features: Chatbot widget.
ChurnZero
JANUARY 22, 2021
So, you signed up for a Customer Success gig and now your boss wants you to upsell? To learn how selling and taking great care of your customers actually go hand in hand, we hosted a webinar with Bryan Neale, Founder of Blind Zebra Consulting and self-proclaimed “CS Sales Whisperer.”. And expand? Then I apply common sense.
Balto
AUGUST 3, 2022
For example, studies show that: Customers who had a bad customer service interaction are 50% more likely to share it on social media than those who had a good experience. 52% of customers don’t want to buy from a company again after a bad customer service experience. 2021, January 11). 2021, October 22).
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