TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Brian Cantor, Managing Director, Digital at Customer Management Practice.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

CSM Magazine

OCTOBER 12, 2022

At the same time, the proportion of British consumers happy to self-serve complaints has dropped to 28% in 2022, down from 34% in 2021. Why not offer individual or group coaching sessions where you together review telephone interactions of frustrated customers with agents? Strengthen this approach with the right technology.

Coaching 52

Coaching Upselling Analytics Customer centricity 52

JustCall

MARCH 8, 2023

Annette Franz is a renowned customer experience thought leader, consultant, coach, and author with over 30 years of experience in the industry. Her books, ‘Customer Understanding’ and ‘Built to Win,’ offer practical insights and strategies for building a customer-centric culture that drives value for businesses.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

Education Services Group

FEBRUARY 5, 2021

Many of these software providers do not have the knowledge, experience, or bandwidth to implement the necessary customer-centric strategies, so they turn to ESG. Partnered with Customer Success platform ChurnZero to offer Digital Customer Success services. New sales bookings closed were 261% to annual target.

Enterprise 52

Enterprise Consulting Consulting Customer centricity 52

3CLogic

MARCH 25, 2022

These roles are only becoming more complex as customer expectations rise and call volumes continue to increase — Gartner reports that more than 40% of support leaders saw an increase in contact volume from 2020 to 2021. Voice-enabled self-service that allows customers to remedy an issue without ever speaking to an agent.

Interactive Voice Response 52

Interactive Voice Response Technology Average Handle Time Contact Center 52

SmartKarrot

JUNE 11, 2021

In this list, you set a rundown of some stellar customer success certification so you can choose which is right for you. Best Customer Success Certifications 2021. This is another customer success training and certification program. Customer Success- How to Exceed Your Customers Expectations by Udemy.

Best practices 22

Best practices SaaS Accountability Education 22

SharpenCX

JUNE 30, 2021

Not to mention, wins for your agents and customers are wins for agent attrition, customer retention rates, and a host of other call center metrics , too. Modern omnichannel eliminates effort for you, your agents, and your customers. It connects every channel for seamless customer conversations.

Customer Experience 76

Customer Experience Multichannel Customer retention Customer centricity 76