Remove 2021 Remove Cloud contact Remove contact center solutions Remove Marketing
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5 innovations from 2020 that will shape 2021

Talkdesk

I think we’re all more than ready for 2021, and if we apply the spirit of innovation sparked by 2020, it’ll be a very good year. Aim for the cloud For the past five years, we’ve seen the widespread acceptance of the cloud as the most viable option for contact center operations. Cheers to a much better year ahead!

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Moving to the cloud – Call centre tech migrations

Spearline

Inbound voice has actually seen an increase since 2014, according to the survey report “What Contact Centers Are Doing Right Now 2021 Edition” While the use of inbound voice has increased from 50% in 2014 to 54.9% in 2021, alternative “on the rise” channels have actually seen no drastic gains.

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VoiceFoundry Wins Inaugural AWS 2021 Amazon Connect Partner of the Year (UKI) Award

CSM Magazine

” With a legacy of over 40 years in the contact center environment, VoiceFoundry’s expertise is focused on the Amazon Connect portfolio of services. We are pleased to recognize a variety of partners through the APN Partner Awards EMEA 2021.

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Contact Center Technology Trends 2022

Spearline

This is, presumably, largely down to the increase in remote and hybrid working for contact center agents… more on that below. Backing up this technology trend further, is CCW’s 2022 market study on the State of Contact Center Technology. In 2021, there were more high profile hacks of large organizations than ever.

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Reshaping The Future of Digital Customer Service: 23 Influential Leaders to Watch in 2023

TechSee

’s 9 Binge-Worthy Marketing Podcasts. An experienced strategist with excellent knowledge of business management, strategy, brand, and marketing. Keith took over the leadership of the CX Foundation in April 2021, curating and providing a range of content, resources, and thought leadership. of podcasts worldwide.

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4 Tips to Improve Customer Experience Management (And Why You Should)

3CLogic

During 2020 and 2021, customers rapidly moved to digital-first interactions, creating a permanent change in the ways companies approach customer experience. The Customer Experience (CX) Management market reached $2.9 billion in 2021 and is expected to grow 15.3% Cloud Contact Center Solutions.

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The best contact center software for your needs

ViiBE Blog

The best contact center software for your needs. Call Center , CRM , Customer experience. August 11, 2021. Customer Relationship Management (CRM) software helps centralize the marketing, sales, and after-sales services related to products. The benefits of cloud-based contact center solutions.