3CLogic

APRIL 6, 2021

The True Power of NLP: Way More Than a Virtual Assistant. When we think of Natural Language Processing being used in call centers, we typically think of chatbots or even a virtual assistant — an automated voice replacing a human one to handle our customer service needs. The Role of Voice Solutions in 2021 & Beyond.

Real estate 52

Real estate Contact Center Virtual Agent Enterprise 52

Netomi

APRIL 28, 2022

With the increasing use of smartphones and app-based services, as well as the widespread adoption of the public and hybrid cloud, this burgeoning market is only predicted to grow – while the global size of the SaaS market stood at USD $144.17 billion in 2021, it is forecast to reach USD $703.19 billion by 2030.

SaaS 59

SaaS Customer Experience Virtual Agent Chatbots 59

Creative Virtual

DECEMBER 10, 2020

By Mandy Reed, Global Head of Marketing. Around this time every December, I put cursor to page and fingers to keyboard to take a look back over the last 12 months and reflect on some of the highlights of the year for Creative Virtual. Creative Virtual started 2020 celebrating the company’s Sweet Sixteen.

Virtual Agent 52

Virtual Agent Chatbots Technology Personalization 52

Creative Virtual

JANUARY 12, 2021

By Mandy Reed, Global Head of Marketing. Many customer experience (CX) predictions for 2021 foresee conversational self-service becoming more integral to customer support strategies. Most companies use chatbots as a way to manage customer support. Most companies use chatbots as a way to manage customer support.

Self service 52

Self service Virtual Agent Chatbots Consulting 52

Xaqt

JANUARY 15, 2021

As cities and municipalities receive an increasing number of calls to existing call centers regarding vaccine distribution, Xaqt provides an automated solution that deflects calls with artificial intelligence (AI)-driven virtual agents. Xaqt’s Intelligent Virtual Agents are also able to respond to SMS-based interactions.

Virtual Agent 40

Virtual Agent Government Contact Center Chatbots 40

DMG Consulting

MARCH 31, 2019

DMG Consulting Releases 2018 – 2019 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. The past year was excellent for the CBCCI market.

Consulting 48

Consulting Consulting Contact Center Marketing 48

Creative Virtual

OCTOBER 4, 2021

By Mandy Reed, Global Head of Marketing. To help with that selection process, analyst group ISG evaluated 19 conversational AI vendors based on the depth of their service offerings and market presence. Happy Customer Service Week!

Customer Service 52

Customer Service Virtual Agent Chatbots Self service 52

3CLogic

MAY 26, 2022

During 2020 and 2021, customers rapidly moved to digital-first interactions, creating a permanent change in the ways companies approach customer experience. The Customer Experience (CX) Management market reached $2.9 billion in 2021 and is expected to grow 15.3% Customers Demand A Seamless Experience. The consequence?

Interactive Voice Response 52

Interactive Voice Response Customer Experience Management Journey mapping 52

Netomi

SEPTEMBER 20, 2021

Chatbots are used by 1.4 Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. What is an AI chatbot?

Chatbots 126

Chatbots APIs Surveys Analytics 126

JivoChat

JUNE 7, 2021

Your market is competitive, and great customers come with great expectations. The interaction might come from a chatbot or live agent chat, welcome message, social media interaction, retention interaction, service call, or even another form. billion online in 2021, creating lots of opportunities for web-based businesses.

Best practices 52

Best practices Chatbots Customer retention Surveys 52

Fonolo

JANUARY 4, 2022

Companies that excel at customer experience delivery have revenues 4% to 8% higher than the rest of their market. The customer experience management market worldwide is worth as much as $7.6 chatbots compared to 42% of media and communications companies. 37% of customers report using a chatbot on a website. Source: Ameyo.

Customer Service 142

Customer Service Contact Center Call Center Chatbots 142

NobelBiz

FEBRUARY 21, 2023

While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses. According to Statista , the global Robotic process automation (RPA) market will grow from $0.8

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

NobelBiz

FEBRUARY 15, 2023

While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses. According to Statista , the global Robotic process automation (RPA) market will grow from $0.8

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

JivoChat

MARCH 9, 2021

With the abundance of marketing materials online, customers no longer need a salesperson to provide the info and guide their purchasing decisions. The modern sales team can now find success by focusing on building great relationships with their target market. Messaging apps and chatbots allow you to personalize your sales approach.

Inbound sales 52

Inbound sales Sales Outbound sales Chatbots 52