ShepHyken
SEPTEMBER 13, 2021
What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark. CMSWire) Although the terms “customer loyalty” and “customer retention” are often used interchangeably, they actually refer to two different things. Why B2B Customer Experience is Just as Vital for Growth as B2C by Gal Oron.
ShepHyken
NOVEMBER 29, 2021
Yes, it’s focused on retail, but with supply-chain issues hitting virtually every industry (B2C and B2B), the ideas shared in this article are applicable to most businesses. 5 Smart Strategies That Help Avoid Losing Loyal Customers by Natalya Bucuy. Best New Customer Experience and Design Books – 2021 List by Ricardo Saltz Gulko.
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ShepHyken
SEPTEMBER 10, 2023
” I’m intrigued by the article as it claims that one way to attract and retain these customers is through visual imagery. On the other hand, McDonald’s had its loyalty program in 12 countries, but it really went all in with Loyalty only in 2021 with the launch in the US. Here’s how. must practice.
CustomerSuccessBox
JUNE 28, 2021
Acquisition-driven growth is dead, retention-driven growth is the future. The Acquisition driven SaaS growth is dead and this era is all about retention-led growth. Whether you are a B2B SaaS or a B2C SaaS, the business’s growth and survival will be dependent on customer retention. Customer Retention.
Skybridge
MARCH 4, 2021
The first thing to keep in mind, and the stats below will support this statement, is that customer service should not be seen as a cost, but as an investment that will lead to higher profits. So, why invest in customer service and CX? We seamlessly integrate our superior customer care skills with your brand messaging.
CSM Magazine
NOVEMBER 11, 2020
The 2021 Customer Support Trends Report shows how the COVID-19 pandemic is impacting support leaders’ annual plans and identifies conversational support as a key strategic area of investment in 2021. The report is based on a survey of nearly 600 customer support leaders from B2B and B2C organizations.
JivoChat
AUGUST 10, 2021
As we head into the back half of 2021 and 2022 looms ahead, you’ll see that digital commerce is being pushed to the forefront for both B2B and B2C consumers. Consider the following factors, all based on 2021 numbers from consulting firms Forrester and Bloomreach : Digital commerce is the fastest-growing sales channel.
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