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Rethinking Your 2021 Marketing Strategy Based on NPS Data

Nicereply

Here are 6 ways that you can use this valuable data to inform and tailor your 2021 marketing plan to your customers’ needs. If your NPS data show that you have a large number of promoters, a referral program should absolutely be part of your 2021 marketing plan. Take stock of your brand loyalty.

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How to Successfully Start A New Communication Channel In A Call Center?

NobelBiz

An example of this would be creating training videos on using a social media solution to engage customers and potential customers or in case of a video, making the video available for employees to watch before going into customer contact. For example, monitor for at least one month or every three months. predicted for 2022.

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The 13 Best AI Chatbots for Business in 2021 and Beyond [Review and Key Features]

Netomi

We’ll also cover the 5 best chatbot examples in the real world, but more on that later. Without further ado, let’s take a look at the best AI chatbots for 2021 and beyond. What makes Netomi one of the best AI chatbots of 2021? Back-end systems integrations (CRM, OMS, etc.) The 13 Best AI Chatbots for Business.

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Customer Self-Service: How to Give Customers What They Want

JivoChat

A 2021 round-up from SuperOffice reveals the growing demand of self-customer service in recent years: 40% of customers prefer self-service over human contact. Let’s take a look at the three most common types of customer self-service channels in 2021: Static website content. Keep all of your end-users in mind and their specific needs.

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5 Text Messaging Best Practices for Your SMS Strategy

aircall

Just under half of the people in the world are owners of smartphones as of 2021 (about 3.8 In 2021, projections show that about 67 million Americans will take advantage of a coupon via text on mobile phones. Choose tools that use an open API technology. About 70% of customers stated SMS messages grab their attention.

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11 Best AI Chatbots for Sales and Support in 2021

JivoChat

Then we’ll share our list of the 11 best AI chatbot options for 2021. The top chatbots include features that make them accessible to all users — automatic language translation, for example. For example, you might find that conversions are higher when the chatbot is proactive rather than reactive. Webhooks API. Chatbot #7.

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What is a good Net Retention Rate in SaaS?

CustomerSuccessBox

Twilio is a platform that creates easier communication by enabling messages, VoIP and phones to be embedded in mobile, web, and desktop applications, giving businesses the ability to have better communication with the customers with their API integrations to make it a toolkit for every developer’s need. And Zoom is an example of that.

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