2020 Banking Customer Support Wait times 
Talkdesk
MARCH 16, 2021
Federal government Coronavirus Aid, Relief, and Economic Security (CARES) Act— distributed $663 billion to over seven million small businesses to help them stay afloat, representing a great opportunity, but also posing significant logistical and access challenges for banks and lenders. Support for SMBs when they need it most.
Comm100
NOVEMBER 2, 2020
Cutting wait time, reducing operational costs, and improving conversions are just some of the customer service superpowers already enabled by AI. Let’s explore the top 6 chatbot examples of 2020. Industry: Banking and finance. A chatbot is the ideal companion to a home buyer’s journey with a bank.
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Fonolo
DECEMBER 11, 2019
The aim of these is to call out the companies that appear to be making a genuine effort to reduce their call wait times; to let the worst repeat offenders know that we (and the rest of Twitter) are watching them and expect them to do better; and because it’s fun. Most Improved Wait Time 2019: IKEA.
Etech GS
SEPTEMBER 11, 2019
According to a Gartner Report, 85% of customer interactions will take place without human involvement by 2020. Put simply, artificial intelligence is transforming the way companies interact with their customers. Bots can at least begin the greeting process while customers wait for an available agent.
Comm100
SEPTEMBER 28, 2021
The existing channels that LMCU had in place included phone, email, and online banking, and they wanted a modern solution to let customers connect more flexibly. Nate Knox, Applications Support with LMCU, noted that other institutions were offering live chat solutions, and LMCU saw a need to keep up technologically.
ShepHyken
MARCH 20, 2023
So the question is, “Will ChatGPT replace the customer support agent?” We’ll here from an executive in the customer support industry. Did ATMs replace bank tellers? (No Vanishing Phone Customer Support is Driving US All Insane by Helaine Olen (The Washington Post) It shouldn’t be this hard to speak to a human.
Fonolo
DECEMBER 10, 2020
2020 was the year that companies finally realized that nobody escapes a call surge. At first, we thought it would be unfair to measure companies in a crisis with the same yardstick we use in less ‘unprecedented’ times. And it isn’t fair to keep your customers waiting on hold endlessly — especially during a crisis.
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