Spearline
JANUARY 3, 2019
And we have some significant plans in the pipeline for 2019, full details of which will be revealed to you shortly. Email support@spearline.com or call us on +353 (0)28 51460. Latency is experienced as that noticeable gap or delay between when you speak and the other person hears your message. 2019 product roadmap.
SharpenCX
SEPTEMBER 30, 2020
Keep it personal(ized). The future of omnichannel lies in keeping things personal. Some 79% of customers say personalized customer service is more important than personalized marketing. The personal touch your customers look for often starts with your agents. hours on their phone–up 20% from 2019.
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3CLogic
APRIL 20, 2021
First and foremost, voice self-service can help you resolve caller issues quickly without having to chat live with an agent — enabling your agents to focus on specialized and more complex calls. But leaving your call routing to voice bots can lead to disaster if you don’t implement a smart system.
Spearline
NOVEMBER 25, 2020
The Taylor Research Group highlights in their Contact Center Industry Stats that “although customers want multiple options when it comes to communicating with an organization, voice still remains the most critical and predominant channel” Contact Babel’s research indicates that telephone calls account for 66.3% of interact.
Hodusoft
JUNE 4, 2021
Why do you need a call center for banking. Banks often earmark 15%-20% of their annual budget to meet the requirements for banking operations, a 2019 survey by McKinsey revealed. Surprisingly, only a fraction of the total budgetary spend is on call center operations, despite providing a steady value in meeting customer’s needs.
Balto
FEBRUARY 6, 2023
One respondent shared: “[The contact center] fits my personality and helps me with my social anxiety problems by forcing me to speak to strangers while also not having to be face to face.” It’s crucial to have direct experience of things like call flows, processes, and winning behavior. Key word: opportunity.
Enghouse Interactive
APRIL 28, 2019
As a result, on a global basis 88% (versus 77% in 2015) of business executives* have identified that improving the customer experience is their most important focus for 2019 onwards, specifically noting that integrating and pro-actively managing omni-channel capabilities are key to achieving that objective. Dimension Data 2019 report.
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