Playvox

APRIL 4, 2023

According to the 2023 Customer Rage Study by CCMC and Arizona State University , 74% of respondents reported experiencing a problem with a company’s product or service, up from 66% in 2020 and 56% in 2017. To keep turnover under control, you have to make sure your managers are trained to keep engagement up and morale high.

Contact Center 78

Contact Center Agent burnout Morale Coaching 78

CSM Magazine

FEBRUARY 17, 2023

This may not always lead to team members leaving, but it does hurt morale and productivity—it’s also entirely avoidable. In 2017, Yishay was chosen by SpeechTek Magazine as “Speech Luminary of the Year.” When workers don’t have the tools they need to succeed, frustration and loss in motivation is inevitable.

Customer Service 52

Customer Service Call Center Morale Surveys 52

Etech GS

FEBRUARY 5, 2019

It seems ridiculous when you say it that way, but Forbes reported in October 2017 that fully 70 percent of workplace initiative falls short of the goal due to a lack of employee engagement. Listening to your team members is the key to effective operation and improved employee satisfaction.

Employee engagement 81

Employee engagement Morale Surveys Personalization 81

Integrity Solutions

MAY 26, 2022

employees said their workplaces had a strong ethical culture in 2020, compared with 1 in 10 who felt that way in 2000. Compared with 2017, U.S. employees experienced 2x more pressure in 2020. ” People make up organizations and therefore are their moral centers.

Sales 52

Sales Morale Coaching Surveys 52

ProProfs Blog

SEPTEMBER 17, 2021

In the next section, let’s understand the benefits of improving employee experience. What is the Need to Improve Employee Experience? Deloitte’s 2017 Human Capital Trends showed that 80% of HR leaders rate employee experience as ‘important’ or ‘very important’ to them. 31 Ways to Improve Employee Experience.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

The Mindful Call Center

OCTOBER 3, 2017

I was recently chatting about ESat and employee engagement with a Sales Director for a Fortune 500 insurance company. It was a dagger in my heart to think that this mindset still exists in 2017. Morale suffers tremendously in an environment that views agents in such a light.

Morale 48

Morale Contact Center Employee engagement Education 48

Aria Solutions

JUNE 6, 2018

That’s not the whole picture, but enough for employees to be less engaged, enthusiastic, and committed to their job. . Interestingly, I came across a report called “ The Worldwide Employee Engagement Crisis ” which states that employee engagement levels in the US haven’t improved in the past 17 years.

Interactive Voice Response 48

Interactive Voice Response Contact Center Employee engagement Wireless 48