2017 Employee engagement Morale Surveys 
CSM Magazine
FEBRUARY 17, 2023
This may not always lead to team members leaving, but it does hurt morale and productivity—it’s also entirely avoidable. To better understand some of the hurdles call center agents have, Meaning and Gradient Flow surveyed hundreds of agents in India about the most important part of their job: communicating effectively.
Etech GS
FEBRUARY 5, 2019
It seems ridiculous when you say it that way, but Forbes reported in October 2017 that fully 70 percent of workplace initiative falls short of the goal due to a lack of employee engagement. Listening to your team members is the key to effective operation and improved employee satisfaction.
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Playvox
APRIL 4, 2023
According to the 2023 Customer Rage Study by CCMC and Arizona State University , 74% of respondents reported experiencing a problem with a company’s product or service, up from 66% in 2020 and 56% in 2017. To keep turnover under control, you have to make sure your managers are trained to keep engagement up and morale high.
ProProfs Blog
SEPTEMBER 17, 2021
In the next section, let’s understand the benefits of improving employee experience. What is the Need to Improve Employee Experience? Deloitte’s 2017 Human Capital Trends showed that 80% of HR leaders rate employee experience as ‘important’ or ‘very important’ to them. 31 Ways to Improve Employee Experience.
Integrity Solutions
MAY 26, 2022
According to the 2021 Global Business Ethics Survey® , around 1 in 5 U.S. employees said their workplaces had a strong ethical culture in 2020, compared with 1 in 10 who felt that way in 2000. Compared with 2017, U.S. employees experienced 2x more pressure in 2020. Reward Ethical Behavior, Don’t Punish It.
Netomi
JANUARY 5, 2022
His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.
The Mindful Call Center
OCTOBER 3, 2017
I was recently chatting about ESat and employee engagement with a Sales Director for a Fortune 500 insurance company. It was a dagger in my heart to think that this mindset still exists in 2017. Morale suffers tremendously in an environment that views agents in such a light.
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