CSM Magazine

FEBRUARY 17, 2023

This may not always lead to team members leaving, but it does hurt morale and productivity—it’s also entirely avoidable. In a virtual meeting, a person with a speech impairment can make their voice easier to understand, enabling them to focus on their work contributions rather than potential misunderstandings.

Customer Service 52

Customer Service Call Center Morale Surveys 52

Playvox

APRIL 4, 2023

According to the 2023 Customer Rage Study by CCMC and Arizona State University , 74% of respondents reported experiencing a problem with a company’s product or service, up from 66% in 2020 and 56% in 2017. To keep turnover under control, you have to make sure your managers are trained to keep engagement up and morale high.

Contact Center 78

Contact Center Agent burnout Morale Coaching 78

Etech GS

FEBRUARY 5, 2019

How well would your company perform if every person on your team was a clone of you? It seems ridiculous when you say it that way, but Forbes reported in October 2017 that fully 70 percent of workplace initiative falls short of the goal due to a lack of employee engagement. Consider this.

Employee engagement 81

Employee engagement Morale Surveys Personalization 81

CSM Magazine

OCTOBER 9, 2019

The third post in our Customer Service Week series by Samantha Saunders examines the importance of employee engagement and recognition. A 2017 report from CX experts the Medallia Institute highlighted the importance of involving team members. Recognition: Celebrate your customer service heroes.

Brand ambassadors 45

Brand ambassadors Airlines Morale Government 45

Integrity Solutions

MAY 26, 2022

Compared with 2017, U.S. employees experienced 2x more pressure in 2020. With the onset of the pandemic, remote work and disruption put a strain on controls, training and in-person management and coaching. At the same time, employees were being stretched at home and work as lines between each blurred more than ever before.

Sales 52

Sales Morale Coaching Surveys 52

ProProfs Blog

SEPTEMBER 17, 2021

In the next section, let’s understand the benefits of improving employee experience. What is the Need to Improve Employee Experience? Deloitte’s 2017 Human Capital Trends showed that 80% of HR leaders rate employee experience as ‘important’ or ‘very important’ to them. 31 Ways to Improve Employee Experience.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

Netomi

JANUARY 5, 2022

Bill’s personal achievements include receiving the Renaissance Hotels General Manager of the Year, Marriott International Leadership Excellence and Sales Excellence Awards, Petoskey Chamber of Commerce Mission Award, and the American Hotel & Motel Association Pearson Award for Excellence in Lodging Journalism. Denise Lee Yohn.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98