ClientSuccess

JULY 31, 2017

We’re excited to announce that we were awarded the SIIA 2017 CODiE Award for Best Customer Success Management Solution. 2017 Best Customer Success Management Solution. SIIA’s 2017 Business Technology CODiE Award winners are some of the most innovative products impacting businesses across the world.

Management 40

Management SaaS Best practices Metrics 40

ClientSuccess

APRIL 27, 2017

As we travel the globe and talk with customer success leaders, one of the most frequent asked questions is, “What are the metrics I should be tracking and measuring to help my organization embrace customer success?” Recorded Webinar: The Ultimate Guide for Customer Success SaaS Metrics.

Metrics 41

Metrics SaaS Best practices Accountability 41

ClientSuccess

JUNE 2, 2017

We held this webinar on Thursday, June 22, 2017 at 11:00 a.m. The Customer Success Maturity Maturity Model webinar covers: ? Customer success metrics that drive results and revenue. ? How to unite your entire company around customer success. ? How to build and align the customer journey map and experience. Your Presenter.

Journey mapping 40

Journey mapping SaaS Metrics Best practices 40

ClientSuccess

JULY 12, 2017

3 Reasons Why Hubspot, Ominture, and ExactTarget Had SaaS Success. Stacey has been at Scale Venture Partners for over 17 years, and when asked what she looks for in a successful investment, she was quick to highlight three SaaS companies all from outside Silicon Valley: Hubspot, Omniture, and ExactTarget. Net retention.

SaaS 40

SaaS Metrics Benchmark Best practices 40

ClientSuccess

AUGUST 30, 2018

I’ve learned not to waste time on bad people or on bad experiences,” she said at the 2017 CS100 Summit. Ultimate Guide to SaaS Customer Success Metrics. This outlook has extended to the way I build professional relationships as well.”. Recorded Customer Success Webinar: 5 Strategies of Top Performing Customer Success Teams.

SaaS 40

SaaS Best practices Personalization Metrics 40

ClientSuccess

NOVEMBER 16, 2017

Mieke has been a Customer Success Manager for Intuo since August 2017, but brings with her nearly 3 years of Customer Success experience! Here are other customer success resources: Customer Success eBooks : Customer Success as a Culture: Customer Success Leaders Edition. Ultimate Guide to SaaS Customer Success Metrics.

Best practices 47

Best practices SaaS Engineering Feedback 47

ClientSuccess

JANUARY 25, 2018

Erica has been a CSM for Marketware since February 2017 and became the Lead CSM shortly after joining the team. Here are other customer success resources: Customer Success eBooks : Customer Success as a Culture: Customer Success Leaders Edition. Ultimate Guide to SaaS Customer Success Metrics. Example here.

Best practices 42

Best practices SaaS Coaching Sales 42