Creative Virtual

DECEMBER 7, 2021

They also discussed the findings of ISG’s research and current successful virtual agent implementations. Here’s a recording of their full discussion: When ISG held their awards ceremony in October, Chris and Liam Ryan, Sales Director, were able to accept Creative Virtual’s trophy in person from Jan Erik.

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Virtual Agent Chatbots Enterprise Education 52

SmartAction

OCTOBER 19, 2022

Beginning in 2017, the use of chat bots in call centers grew in popularity and became widely utilized. However, in recent years their use has declined as businesses have learned how difficult it is to properly maintain a chatbot that actually helps customers to accomplish their goals.

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Chatbots Virtual Agent Interactive Voice Response Self service 52

DMG Consulting

MARCH 8, 2019

DMG had projected that the market would grow by 22% in 2017, and the actual growth rate was 25.4%. The adoption rate of the cloud-based contact center infrastructure market as of the end of 2017 (July 2018) was 14.1% (includes hosted and software as a service (SaaS)), up from 11.4% at the end of 2016 (July 2017).

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Contact Center Marketing SaaS Virtual Agent 72

HGS

FEBRUARY 1, 2017

Today’s companies are challenged to meet everyday customer service pressures while also building for the future. They must provide optimized customer service across various digital channels while also using new tools to better understand customer demographics and preferences, to deliver more personalized service.

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Self service Contact Center Journey mapping Virtual Agent 100

Creative Virtual

DECEMBER 10, 2020

I don’t need to tell you that not everything went as planned, but there were still some bright spots for us and the chatbot, virtual agent and live chat industry. Creative Virtual started 2020 celebrating the company’s Sweet Sixteen. 2020 was a record-breaking year for use of our virtual agent and chatbot implementations.

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Virtual Agent Chatbots Technology Personalization 52

DMG Consulting

AUGUST 2, 2017

The Omni-Channel Agent Experience. In this age of digital transformation, customers and prospects must be able to easily access an enterprise from any channel – phone, self-service (websites, interactive voice response (IVR) systems, intelligent virtual agents (IVAs)), email, chat, co-browse, SMS, social media and video.

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Interactive Voice Response Contact Center CRM Virtual Agent 96

Creative Virtual

DECEMBER 11, 2019

2019 was another busy and exciting year for Creative Virtual and the chatbot, virtual agent and live chat industry. We continued our five-year-long celebration of our Queen’s Awards for Enterprise: Innovation 2017 as we also celebrated the 15th anniversary of Creative Virtual. By Rachael Needham.

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Virtual Agent Chatbots Best practices Benchmark 40

SmartAction

MARCH 15, 2019

SmartAction’s cloud-based virtual agents automate conversations that live agents traditionally handled over voice, chat, and text. Contact center leaders should visit Booth #1102 to discover SmartAction’s LIFE LESS HARD obsession that puts the effortless Customer Experience (CX) above all else.

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Virtual Agent Enterprise Self service Contact Center 8

Creative Virtual

DECEMBER 13, 2018

It’s been another exciting year not only for Creative Virtual as a company, but also for the virtual agent, chatbot and live chat industry, with lots of new developments and innovation. This was the fourth time a group of runners from Creative Virtual did a 10k in support of the RSPCA.

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Virtual Agent Transportation Chatbots Multichannel 40

Verint

MAY 1, 2018

Today Verint announces a line-up of conferences and digital events taking place in May that focus on digital and omnichannel customer service, GDPR compliance, automation and artificial intelligence, as well as the upcoming Engage TM global customer conference. Artificial Intelligence Conference. ET on May 2.

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Chatbots Interactive Voice Response Self service Best practices 22

ProProfs Blog

JUNE 14, 2019

Do you know how to keep your customers satisfied? Customer service is a high-stakes game. Every company is competing for the same customers, and customer satisfaction is one of the main differentiators between success and failure. Latest Customer Experience Trends. What Customers Think of CX.

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Customer Service Self service Chatbots Virtual Agent 135

Fonolo

JANUARY 4, 2022

Customer service expectations continue to increase, and only the best businesses keep up. The statistics show that superior customer experiences generate more return customers, increased loyalty, and higher profits. Statistics that Demonstrate the Value of Good Customer Service. Source: Bain&Co.

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Customer Service Contact Center Call Center Chatbots 142

RichCall

SEPTEMBER 13, 2017

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. self-service.

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Contact Center Technology Benchmark Chatbots 64

CSM Magazine

JUNE 12, 2020

Emergent technologies have forever changed traditional customer service support. Lampton look at the state of customer service in the digital age. Rising customer expectations and increasing brand loyalty competition are driving the need to provide greater value-driven service to both consumers and stakeholders.

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Customer Service Omni-channel support Virtual Agent Chatbots 52

Creative Virtual

MAY 13, 2021

The same is true for customer service strategies. Those that achieve real success are part of a bigger customer experience (CX) approach that is designed to create an integrated, coordinated strategy. Customers expect a connected and more sophisticated digital service experience. Today that’s not the case.

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Virtual Agent Self service Telecommunications APIs 52

NobelBiz

FEBRUARY 21, 2023

The increased use of AI Robotic process automation (RPA) In 2023, call centers will use AI algorithms to analyze customer emotions and understand ambiguous statements. This strategy allows the call center to deliver superior customer service, reduce service wait times, and streamline the client experience.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

NobelBiz

FEBRUARY 15, 2023

The increased use of AI Robotic process automation (RPA) In 2023, call centers will use AI algorithms to analyze customer emotions and understand ambiguous statements. This strategy allows the call center to deliver superior customer service, reduce service wait times, and streamline the client experience.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

Solvvy

JULY 5, 2018

In a single quarter in 2017, the company added more than 4,000 new customers. Most software companies would be lucky to add that many new customer in an entire year. Despite enormous growth, the company hired fewer than 100 new employees in all of 2017. Automating customer engagement. Automating customer service.

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Self service Virtual Agent Sales Enterprise 48

SmartAction

MAY 17, 2019

SmartAction provides AI-powered virtual agents for call centers to automate conversations traditionally handled by live agents over voice, chat, and text. SmartAction uses proprietary conversational AI to automate conversations that used to be handled by call center agents over phone, chat, and text.

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Virtual Agent Call Center Self service Marketing 40

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. Improving the agent experience isn’t the only way that companies are looking to remove friction from the customer experience.

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