Jon Arnold

NOVEMBER 10, 2017

RichCall is a contact center vendor I didn't know previously, and they recently compiled a pretty extensive summary, based on industry research and insights from analysts/consultants/experts in this space. This is a handy reference post if you want a 5 minute snapshot of what's driving contact center technology and what's coming next.

Contact Center 80

Contact Center Technology Benchmark Consulting 80

Beyond Philosophy

FEBRUARY 19, 2019

Baker Retailing Center from 2011 to 2017, where she witnessed retail chaos firsthand. If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire. During her tenure, Kahn asked retailers to describe their idea of a great retailer.

Benchmark 356

Benchmark Marketing Customer Experience Consulting 356

Toister Performance Solutions

JULY 26, 2018

As he wrote on the ICMI blog , his enthusiasm for Chick-fil-A has suddenly dampened. Customer relationship management software provider SuperOffice emailed 1,000 companies for its 2018 Customer Service Benchmark report ; 62 percent did not respond. Companies failing to respond to customers is an epidemic. and Canada.

Contact Center 72

Contact Center Consulting Consulting Benchmark 72

Lumoa

JANUARY 9, 2018

Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX Read the full answers: Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. How to overcome those challenges?

Customer Experience 141

Customer Experience Big data Customer centricity Technology 141

Nicereply

DECEMBER 22, 2020

US consumers spent three trillion US dollars in the retail industry over the 2013 holiday season, and online retail sales are predicted to rise 21% higher in 2018 compared to 2017. In between 2005 and 2017, CSI fluctuated between these two points. Benchmark metrics. in 2005 to a high of 77.0 Over to you!

Wait times 59

Wait times Consulting Consulting Morale 59

Creative Virtual

DECEMBER 11, 2019

It’s always difficult to condense a whole year into one blog post, so here are just a few of the highlights. We continued our five-year-long celebration of our Queen’s Awards for Enterprise: Innovation 2017 as we also celebrated the 15th anniversary of Creative Virtual. Creative Virtual was rated as ‘Excellent’ across these categories.

Virtual Agent 40

Virtual Agent Chatbots Best practices Benchmark 40

Call Experts

FEBRUARY 13, 2019

A: I have been employed with Call Experts since September 5, 2017. More Blogs Menu. Customer Service benchmarks show the importance of a great procedure! Speak to our qualified business consultants today to get started with your customized, affordable package. Q: What is your name? A: Anthony Vargas. A: Programmer.

outsourcing 40

outsourcing Call Center Answering services Benchmark 40