Talkdesk

MAY 13, 2016

Sales development representatives (SDRs) are tasked with the challenging job of convincing prospective customers that their product or service is the best possible solution to all their problems. In order to give your SDRs the best chance of getting their foot in the door, your sales playbook needs to be optimized. Technology.

Sales 40

Sales call center software Technology Call Center 40

aircall

JANUARY 24, 2022

The idea of customer support is more than a necessity for post-sale activities. It’s a mistake to view your customer support team as a cost center. When you make your customers feel important, your customer service team becomes a growth center that drives your revenue up continually. That figure is up by $13 billion from 2016.

Call Center 126

Call Center Best practices call center software CRM 126

Talkdesk

DECEMBER 10, 2015

Like the parts of an engine, the synchronization of sales, marketing, engineers, customer success and other teams is critical to the company’s performance. We focus our teams on specific personas – the specific profiles of all people that expect to have their day-to-day work enhanced by Talkdesk’s cloud-based call center software solution.

Management 40

Management call center software Engineering Call Center 40

Talkdesk

MAY 3, 2016

Smart companies are learning that advanced business tools like cloud-based call center software can form the foundation for agents to build positive customer communication and long-term loyalty. — SunTec (@SunTecGroup) April 14, 2016. Make every interaction count, even the small ones. They are all relevant.

Customer Experience 40

Customer Experience call center software Call Center Personalization 40

Talkdesk

APRIL 18, 2016

In the past week, we’ve published six blog posts about TOPO Sales Summit 2016. Here are the top seven insights we discovered at TOPO Sales Summit 2016 : 1. Take it one step further with business tool integrations and ABE becomes a snap for sales, success and support teams. Account Based Everything (ABE).

Sales 40

Sales call center software Call Center call center solutions 40

Hodusoft

JULY 31, 2018

Stay with us and find out some of the top trends in enterprise call centers progressing in 2018. Omni-Channel Communications A huge hot button in 2016, omnichannel communications still separate proactive businesses from their additional reactive counterparts. Do you agree?

Enterprise 40

Enterprise Call Center Customer Service Contact Center 40

aircall

JUNE 28, 2022

What got us excited as product mock-ups matured is that there was a “perfect storm” opportunity: Existing phone system offerings were old, commodity hardware–oriented, and if you wanted an international system, productivity, and collaboration, you had to go for complex call center software that needed months of implementation.

SaaS 147

SaaS Engineering Metrics Telecommunications 147

aircall

JANUARY 28, 2022

They created a system that meshes with your sales method and sales team to produce the best results. This CRM takes your sales process and breaks it into customizable steps within its system. As you complete each step, the system gives you or your team the current status of the sale and what is needed to close it.

CRM 118

CRM Sales call center software Analytics 118