Talkdesk

APRIL 12, 2016

TOPO Sales Summit 2016 was a whirlwind of information, insights and debate. With two days of content, four tracks and 30+ sessions and workshops, TOPO Sales Summit 2016 really packed a punch. As a form of summary, we’ve compiled some of the most memorable quotes from TOPO Sales Summit 2016. Click to Tweet. About Talkdesk.

Sales 40

Sales Big data call center software Best practices 40

Talkdesk

APRIL 14, 2016

The Sales Effectiveness track at TOPO Sales Summit 2016 explored the plays and tactics that contribute to the effectiveness of the world’s top sales teams. Dave’s session was an important talk in TOPO Summit 2016’s Effectiveness track, but it wasn’t the only one! Stay focused on tasks related to achieving quota. About Talkdesk.

Sales 40

Sales Best practices Outbound sales call center software 40

Hodusoft

JUNE 25, 2020

Day by day, more and more businesses are implementing the Omnichannel contact center software in their companies. Therefore, several advancements are taking place in call center software. It is the reason behind the constant drop in call volume in most contact centers across the world.

Contact center software 52

Contact center software Contact Center call center software B2C 52

aircall

JANUARY 24, 2022

That figure is up by $13 billion from 2016. Call centers that ensure strong customer engagement and support implement when they use the advantages of a cloud-based phone system and call center software. Here’s how the right software solutions can take your call center from good to great.

Call Center 126

Call Center Best practices call center software CRM 126

Talkdesk

MAY 5, 2017

Watch the entire product keynote session below to learn more about: Talkdesk’s growth from Opentalk 2016, including our 100,000,000th call milestone. To learn more about what Talkdesk’s cloud-based call center software can do for your company, set up a call with one of our experts by clicking the button below.

call center software 43

call center software Engineering Enterprise Contact Center 43

Talkdesk

DECEMBER 10, 2015

We focus our teams on specific personas – the specific profiles of all people that expect to have their day-to-day work enhanced by Talkdesk’s cloud-based call center software solution. Whether the customer is a supervisor, administrator or call center agent , they have a product manager focused on them and their everyday tasks.

Management 40

Management call center software Engineering Call Center 40

SharpenCX

OCTOBER 17, 2017

An effective, creative, and experienced management team will result in a well run, highly supported contact center with agents who are fulfilled and satisfied with their work. According to a 2016 survey by SHRM, 53% of employees say that their relationship with their [.].

Contact Center 52

Contact Center Contact center software Management Surveys 52

Talkdesk

AUGUST 25, 2016

Call center agents and clients often describe their best experiences in intangible terms. According to Microsoft’s 2016 U.S. The agent then uses her call center software to review metrics from the call. Adding Dimension to Call Center Metrics. Today’s Consumer and Traditional Metrics.

Metrics 41

Metrics call center software Abandon rate Call Center 41

Talkdesk

MAY 3, 2016

Smart companies are learning that advanced business tools like cloud-based call center software can form the foundation for agents to build positive customer communication and long-term loyalty. — SunTec (@SunTecGroup) April 14, 2016. Make every interaction count, even the small ones. They are all relevant.

Customer Experience 40

Customer Experience call center software Call Center Personalization 40

Talkdesk

MAY 13, 2016

Box’s former VP of Sales Productivity and current Chief Storyteller, Doug Landis, shared his winning sales recipe during the TOPO Sales Summit 2016 in San Francisco. In order to give your SDRs the best chance of getting their foot in the door, your sales playbook needs to be optimized. The Perfect Sales Equation.

Sales 40

Sales call center software Technology Call Center 40

Talkdesk

SEPTEMBER 27, 2017

In fact, according to a study done by Accenture in 2016, 75% of consumers are more likely to buy from a retailer that recognizes them by name, recommends options based on past purchases or knows their purchase history. In an economy where customers have a lot of product options, a personalized touch can make all the difference.

call center software 40

call center software Contact Center Surveys Interactive Voice Response 40

Talkdesk

NOVEMBER 3, 2016

As one of our most popular call center software integrations, Talkdesk for Zendesk helps businesses all around the world deliver quick, personalized customer support via phone. We first revealed Callbar during our inaugural customer experience summit, Opentalk 2016. Read on to learn more about this exciting new app.

call center software 40

call center software Call Center Customer Support Personalization 40

airespring

FEBRUARY 29, 2016

Below are a range of statistics from a benchmark report by Dimension Data, showcasing the numbers that defined the contact center industry in 2015. With 2016 already under way, use these numbers to measure where you sit on the contact center curve. 40% of contact centers “have no tools to analyze data.”.

Contact Center 74

Contact Center First call resolution Contact center software Benchmark 74

aircall

JUNE 28, 2022

What got us excited as product mock-ups matured is that there was a “perfect storm” opportunity: Existing phone system offerings were old, commodity hardware–oriented, and if you wanted an international system, productivity, and collaboration, you had to go for complex call center software that needed months of implementation.

SaaS 147

SaaS Engineering Metrics Telecommunications 147

Talkdesk

APRIL 18, 2016

In the past week, we’ve published six blog posts about TOPO Sales Summit 2016. Here are the top seven insights we discovered at TOPO Sales Summit 2016 : 1. The Talkdesk angle: Our advanced cloud-based call center software enables agents and reps to view comprehensive contact information and history for inbound and outbound calling.

Sales 40

Sales call center software Call Center call center solutions 40

Hodusoft

JULY 31, 2018

Stay with us and find out some of the top trends in enterprise call centers progressing in 2018. Omni-Channel Communications A huge hot button in 2016, omnichannel communications still separate proactive businesses from their additional reactive counterparts. Do you agree?

Enterprise 40

Enterprise Call Center Customer Service Contact Center 40

Talkdesk

APRIL 25, 2016

Our cloud-based call center software has done it again! Talkdesk has been recognized as a Call Center Category Leader by GetApp’s quarterly ranking. Talkdesk can be found in the top 25 Call Center apps based in the cloud. Request a live demo of our cloud-based call center software.

Call Center 41

Call Center call center software CRM 41

aircall

JANUARY 28, 2022

Overview: Aircall is a cloud phone system and call center software that allows businesses to fully manage their telephone needs. It integrates with currently used software, offers local and international numbers in over 100 countries, allows for team collaboration, in-depth analytics, and many more.

CRM 118

CRM Sales call center software Analytics 118

ijgolding

MARCH 22, 2017

Sandeep Kuvvarapu , is a customer experience advocate and product marketing & strategy manager at Ameyo, one of the leading call center software solutions provider in Asia Pasific. Either go digital or die.

Customer Experience 81

Customer Experience Interactive Voice Response Contact Center Contact center software 81

Tenfold - Contact Center Blog

JULY 9, 2018

To calculate for the Service Level, divide the total number of calls answered within the threshold by the total number of calls and the total number of abandoned calls. A 2016 survey by Call Center Helper shared that 62.7% of call center professionals view Service Level as the most essential KPI.

Metrics 78

Metrics Call Center Schedule adherence Abandon Call 78