REVE Chat Blog

DECEMBER 5, 2019

Some of the successful chatbot examples and case studies implemented by big brands show that customers are willing to interact with bots if done correctly. Hence following a right bot strategy and tailoring your chatbot to meet your use case plays an important role in overall customer experience.

Chatbots 70

Chatbots Real estate Healthcare Banking 70

Aspect

DECEMBER 27, 2017

2016 saw an explosion of interest and investments in chatbots, as I wrote in my last annual recap. Much like in 2016, this year I’ve had countless conversations about chatbot needs with numerous customers, prospects, and partners around the globe, and it’s clear to me that as an industry we have made progress.

Chatbots 116

Chatbots Contact Center Interactive Voice Response Enterprise 116

Comm100

DECEMBER 16, 2019

With year-over-year data since 2016 from billions of interactions and commentary from experts, it’s no wonder this is always one of our most popular pieces. Demystifying chatbots and AI. AI and chatbots were a huge theme this year, but there’s a lot of conflicting and confusing information out there. The answer to your calls!

Chatbots 52

Chatbots Benchmark Scripts Best practices 52

UJET

AUGUST 6, 2019

percent of all online retail spend in the country, and five percent of all retail sales.”. Finance apps unchained customers from visiting banks. Mobile shopping grew 70% from 2016-2018 in the United States. Many websites offer web chat which might be supported with a chatbot. Text will also benefit from chatbots.

Customer Support 78

Customer Support Chatbots Interactive Voice Response Entertainment 78

Kayako

JANUARY 24, 2018

I’d purchased flights through a popular comparison site only to find double charges in my bank account. Did my bank have an error? In 2016 one study found that 75% of companies said their top objective was to improve customer experience. Something like the above happened to me shortly. But how well do they do that?

Customer centricity 83

Customer centricity Customer Service Self service Chatbots 83

Fonolo

JANUARY 9, 2018

and] a minimum of 20,000 cloud-based agent seats globally… own their own technology; offer direct sales to end users; and host their services in their own data centers or in well-established, well-known data center provider facilities, or a combination of the two.”. Global bank ING used Twilio to replace a legacy Avaya call center.

Call Center 65

Call Center Multichannel APIs Contact Center 65

RichCall

SEPTEMBER 13, 2017

Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016. Wade Wiant , Vice President of Sales and Channels at Mediu. However, in 2016 Forrester has already reported that. One issue is that chatbot and AI have a long way to go before they’re ready for widespread adoption.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64