Eptica
AUGUST 14, 2015
Date: Friday, August 14, 2015 The 10 steps to digital customer experience success in banking. Published on: August 14, 2015. Author: Pauline Ashenden Twenty years ago, the majority of banking was carried out face-to-face through an extensive branch network and most consumers remained with the same bank for much of their lives.
Eptica
NOVEMBER 13, 2015
Date: Friday, November 13, 2015 7 ways banks can transform customer experience. Published on: November 13, 2015. Author: Dharmesh Ghedia Banks and other financial service providers are facing unprecedented challenges. In comparison traditional providers can take days and weeks to carry out the same processes.
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Eptica
MARCH 14, 2018
Date: Wednesday, March 14, 2018 How do UK banks rate on customer experience? Author: Neil Cox Banking, like many other sectors, is undergoing a period of disruption and change. How are UK banks doing in terms of the customer experience? However, this was a drop from 2016’s figure (84%) and 2015’s 91%.
Eptica
OCTOBER 16, 2015
Date: Friday, October 16, 2015 The opportunity for European customer experience. Published on: October 16, 2015. While organizations are accelerating their efforts, in its 2015 Customer Experience Index for Europe , the analyst found that no company in France, Germany or the UK yet delivered a superior experience.
Eptica
SEPTEMBER 10, 2015
Date: Friday, September 11, 2015 What the latest Apple launch tells us about customer service. Published on: September 11, 2015. To find out, the Eptica Multichannel Customer Experience Study evaluated their performance at answering routine questions over email , Twitter , chat, and on their websites.
Eptica
SEPTEMBER 9, 2015
Date: Wednesday, September 9, 2015 Making a success of Twitter customer service. Published on: September 09, 2015. This provided the bank with the opportunity to reassure them, provide a timescale for when the machines would be back up and running, and generally prevent the issue developing further. Share this page on: Tweet.
Eptica
MARCH 31, 2016
According to the latest Eptica Multichannel Customer Experience Study , the good news is that most companies understand this, with the web remaining the strongest channel for providing accurate answers to consumer queries. Banking held on to its top spot this year, but its score slipped to 84%, narrowly beating fashion (83.5%).
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