2015 Banking Multichannel Service level 
Eptica
SEPTEMBER 10, 2015
Date: Friday, September 11, 2015 What the latest Apple launch tells us about customer service. Published on: September 11, 2015. To find out, the Eptica Multichannel Customer Experience Study evaluated their performance at answering routine questions over email , Twitter , chat, and on their websites.
CSM Magazine
MARCH 7, 2016
The Eptica Multichannel Customer Experience Study, released today, evaluated 100 leading UK companies on their ability to provide answers to 10 routine questions via the web as well as their speed and accuracy when responding to email, Twitter, Facebook and chat, repeating research carried out since 2011. very same query on email.
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