Eptica

NOVEMBER 13, 2015

Date: Friday, November 13, 2015 7 ways banks can transform customer experience. Published on: November 13, 2015. Author: Dharmesh Ghedia Banks and other financial service providers are facing unprecedented challenges. In comparison traditional providers can take days and weeks to carry out the same processes.

Banking 77

Banking Customer Experience Multichannel Finance 77

Eptica

OCTOBER 30, 2015

Date: Friday, October 30, 2015 Which sectors offer the worst customer experience? Published on: October 30, 2015. This concept is backed up by recent research carried out by service design consultancy Engine. This concept is backed up by recent research carried out by service design consultancy Engine.

Customer Experience 75

Customer Experience Transportation Multichannel Wireless 75

Vistio

AUGUST 9, 2021

We had a consulting division, training division, call center auditing division, a media division and research. 2010, I sold out my interest in that consulting business, and I’ve been independent ever since. In 2005, built a group of companies. It’s grown by about 25 to 30% since then.

Contact Center 52

Contact Center Consulting Consulting Call Center 52

Livepro

JULY 17, 2018

His involvement in both inbound and outbound processes includes centres serving the energy, IT, banking, airlines, telecommunications, government, collections, credit card and insurance industries. Topic: ‘Demystifying multichannel customer experience’ Lyn Trewenack is the national consulting director for BBB Advisory.

Transportation 40

Transportation Government Multichannel Consulting 40

Eptica

FEBRUARY 26, 2016

There is a fascinating article in Forbes magazine in which customer experience consultant, Micah Solomon, and retail industry analyst, James Tenser, discuss this issue, highlighted four important trends: 1. Driving online customers to the store In 2015 U.S. consumers spent $1.5 Share this page on: Tweet.

Customer Experience 50

Customer Experience Multichannel Benchmark Banking 50

RichCall

SEPTEMBER 13, 2017

ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Blair Pleasant , analyst and consultant about Unified Communications. In fact this number increased from 67% in 2012 to 84% in 2015. have bots that provide health related consultations based on images and symptoms.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Comm100

AUGUST 23, 2018

Multichannel” and “omnichannel” have been buzzwords for years now. In 2015, Amazon began offering free one-day shipping in 14 metropolitan areas in the U.S. Customers have hailed Eno as an easy and convenient time-saver , allowing them to perform banking options on the go. Organic Mobile Experiences Blur Channel Lines.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40