Vcaretec

JUNE 6, 2022

Countless studies have shown that ensuring your customers have a great buying experience leads directly to larger purchases and repeat sales. Retailers also may have attrition during the season, likely around 15%, and that needs to be accounted for during the interview phase.

Customer Care 97

Customer Care Technical Support Upselling Analytics 97

Comm100

JUNE 15, 2022

With a little learning and guidance from Comm100’s bot architect team, I built our bot from scratch with no technical knowledge. I think anyone who has a social media account can build a Comm100 Chatbot.” – Lachlan Todd, Communications & Systems Coordinator at Thompson Rivers University. Tangerine Telecom.

Chatbots 90

Chatbots Customer Service Wait times Technical Support 90

Comm100

JANUARY 14, 2016

Consequently, as newer technologies enable more ease in performing business transactions, consumers will have higher expectations when it comes to customer service and sales support. According to Forrester Research , 42% of the global population will own a smartphone by the end of 2015. billion PC users.)

Customer Service 0

Customer Service Self service Advertising Airlines 0

Jon Arnold

MAY 30, 2017

My first project was to develop a call accounting system for NEC’s flagship product, the NEAX 22 series. I was promoted to manage the national sales engineering team. This group provided our sales group both sales and technical support through high level presentations, complex configurations, responding to RFP’s, etc.

Consulting 45

Consulting Consulting Engineering Sales 45

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Kayako

JANUARY 7, 2016

We looked back with our best posts from the customer support community in 2015, now we’re looking forward with predictions for 2016. We’ve asked support pros from Kayako and beyond what they think the biggest trends in customer support will be in the next 12 months. Navsher Puar , Support Team Lead.

Customer Support 56

Customer Support Self service Technical Support Consulting 56

TechSee

DECEMBER 5, 2017

Fully customizable, Enchant includes features such as unlimited Help Desk Inboxes, smart folders that update in real time, multiple knowledge base sites with their own set of articles, multiple messengers in a single account with each pointing to a different team or configured for a different website.

Contact Center 116

Contact Center Technology Self service Call Center 116