SharpenCX

JANUARY 15, 2020

Alaska Airlines has been steadily climbing on the ACSI Index since 2015. A little more digging led me to a Twitter account staffed with a 24/7 social care team. And, the airline even asks for CSAT surveys through multiple channels, too. In fact, they have an open CSAT survey on their website. First up: Alaska Airlines.

Airlines 90

Airlines Customer Experience Customer Service Coaching 90

inmoment

MAY 14, 2020

Since the program was launched in late 2015, more than 100,000 members have collectively lost over 1 million pounds or an average of 7% of their body weight, according to United Healthcare. Just be sure you only have one accountable person assigned to each task or deliverable to ensure there is no confusion about ownership!

Healthcare 52

Healthcare Chief Customer Officer Metrics Call Center 52

ClientSuccess

NOVEMBER 3, 2017

Priscilla has been a Customer Success Manager for 15Five since January 2015, with a background as both an Account Executive and National Sales. Here are other customer success resources that will help you excel in your role: Customer Success eBooks : Customer Success as a Culture: Customer Success Leaders Edition.

Best practices 44

Best practices SaaS Employee engagement Metrics 44

LiveChat

FEBRUARY 22, 2016

Discount codes for the checkout page, premium accounts. TIP: Learn how to turn your data into satisfaction from our data-driven support management ebook. It could be your CRM software, analytics platforms, NPS surveys, even simple contact forms and spreadsheets. Final checkout page, contact form, the main goal of the website.

Marketing 44

Marketing Real estate CRM Personalization 44

Comm100

MAY 19, 2020

20, 2015, and as it is one of our most popular posts, we have updated it to include the latest research, up-to-date statistics and best practices in this topic. Note: This blog post was originally published on Jul. Improved Customer Service and Loyalty. Reports and Analytics. Download Now.

Best practices 111

Best practices Analytics Sales Benchmark 111

Comm100

JUNE 13, 2018

Consider offering guest checkout for shoppers who don’t want to make an account, and working to minimize steps and clicks before purchase. In a survey of over 2000 holiday shoppers, the NRF found that over 60 percent of consumers would like to use more online wish lists in the future. Organize Your Inventory. Download Now.

Self service 53

Self service Chatbots Advertising Sales 53