ChurnZero
OCTOBER 30, 2020
A more subtle chart is how much of a difference in value companies have based on their net retention – net retention being a proxy metric for Customer Success.”. Abel says he first met Zoom CEO and Founder Eric Yuan in 2014 when they were both in Emergence portfolio. “In He became a uniform unicorn,” says Abel.
ijgolding
NOVEMBER 17, 2016
Senior management wanted to outsource the function but when the outsourcer wouldn’t sign up to a KPI that targeted them with maintaining a 95% “satisfied or very satisfied” CSAT score (which is the figure the Helpdesk was consistently achieving at the time), management quickly changed their minds!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CrazyCall
APRIL 9, 2019
In 2014 Tiffani Bova was recognized as one of the most Powerful and Influential Women in California by the National Diversity Council. She’s been helping companies grow for more than 20 years and in the meantime her interactive online training on social selling, time management and other sales topics has been rated top of the country.
Callminer
JANUARY 18, 2021
“A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. They are an easy way to track metrics and discover trends within your agents. Let your operations team handle real-time management.
CustomerSuccessBox
JUNE 8, 2022
Check out Irit’s interview where she gives insights into how you can manage churn efficiently. . So those are the metrics that I would look into when I’m looking at churn. The right metrics, the right processes, and also asking questions is crucial. Q: Please introduce yourself. Are we tracking the right things?
Expert insights. Personalized for you.
93 
Let's personalize your content