Customer Success is Changing: Top SaaS CEOs Reveal What’s Ahead
ChurnZero
OCTOBER 30, 2020
“Everyone has seen a version of this chart before about the amount of growth you get by focusing on Customer Success and how it makes your company so much better,” says Mehta. “A A more subtle chart is how much of a difference in value companies have based on their net retention – net retention being a proxy metric for Customer Success.”.
93 
Let's personalize your content