Aspect

JANUARY 21, 2019

Concise and regular feedback on the employee’s personal performance vs. goal : Graphically display individual agent’s adherence vs. goal and team adherence vs. goal (for supervisors). Aspect has been a pioneer in employee engagement, introducing the first icon and widget-based workforce optimization interface in 2014.

contact center workforce 75

contact center workforce Morale Contact center software Contact Center 75

ijgolding

NOVEMBER 17, 2016

I am also remarkably proud of the difference I have personally made in the organisations I have worked for and continue to work with. Winning a UK Customer Experience Award in 2010 for an initiative we called ‘Customer 1st Aid’ will always stick in my mind as a massive milestone in my career as will becoming a CCXP in 2014.

Customer Experience 95

Customer Experience Customer centricity outsourcing B2B 95

The Petrova Experience

DECEMBER 14, 2021

A blunder that would never have happened if Better.com had a return to office plan that defined how and when Leadership should use video communications tools in lieu of in-person conversations. The research showed that employees have been asking for more choices and a flexible work ecosystem since 2014.

Real estate 52

Real estate Journey mapping Employee engagement Personalization 52

Customer Guru

JULY 3, 2018

Launched in 2014 by Stewart Butterfield, it boasts of being the fastest growing business application ever! One reason for the huge success of Salesforce is its employees. The foundation of Salesforce’s employee engagement program is the concept of Ohana – a Hawaiin word for ‘family.’

SaaS 94

SaaS Employee engagement CRM Personalization 94

ijgolding

SEPTEMBER 29, 2015

As I said in 2014, it will not be long before they have to book Wembley Stadium to hold the hundreds and thousands of professionals who want to recognise the efforts of individuals, teams and companies in delivering better Customer Experiences. The 2015 UK Customer Experience Awards was a HUGE event.

Customer Experience 104

Customer Experience Journey mapping Customer centricity Employee engagement 104

CX Journey

JULY 10, 2014

It appeared on their blog on March 17, 2014. You cannot deliver a personalized customer experience across your various channels if the data are housed in several disparate systems. Image courtesy of fuzzedbuzz I originally wrote today''s post for Intradiem. What is big data? and how is it used to deliver a great customer experience?

Big data 71

Big data Customer Experience Journey mapping Benchmark 71

delighted

JANUARY 7, 2020

The same report also revealed that 84% of customers say being treated like a person, not a number, is very important to winning their business and that 51% of businesses ‘fall short’ of consumer expectations. Customer experience trend #3: Prioritizing your own employees. Employees are the backbone of any business.”.

Customer Experience 40

Customer Experience Surveys Feedback Marketing 40

Netomi

JANUARY 5, 2022

Bill’s personal achievements include receiving the Renaissance Hotels General Manager of the Year, Marriott International Leadership Excellence and Sales Excellence Awards, Petoskey Chamber of Commerce Mission Award, and the American Hotel & Motel Association Pearson Award for Excellence in Lodging Journalism. Denise Lee Yohn.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Branch Mesenger

SEPTEMBER 4, 2018

In 2014, some of those workers unionized and began pressuring Microsoft to make their employer provide paid leave and other benefits. ?? " Curiosity, especially in one's personal endeavors, is an important element to our success. How to maintain employee engagement. Read more in Bloomberg. ???? Four simple words. "How

Journey mapping 48

Journey mapping Sales Employee engagement Education 48

Russel Lolacher

SEPTEMBER 20, 2022

Like if we’re not okay, professionally, we’re not okay, personally, and vice versa. Do you want like a leader outside of me that would represents a skill set that you aspire to that I can make connections for you to talk to that person? What have I done? What am I done? So those things are really intertwined.

Marketing 111

Marketing Employee engagement Feedback Personalization 111

Russel Lolacher

JUNE 13, 2022

First question I asked every single person and it can be good, it can be bad, I guess it really depends on how you want to start your day when you relive this memory, which is I’m gonna start with you, Robin, what’s your best or worst employee experience? I’ll choose one of my best this happened back in 2014.

Coaching 59

Coaching Engineering Personalization Feedback 59