Beyond Philosophy

MARCH 16, 2015

Customer Experience continued to be a dominant business issue throughout the world in 2014. They are all working to improve their Customer Experience. I can say with confidence the Customer Experience concept is now a worldwide phenomenon. When the world didn’t change, it sullied the name of CRM. “Of

CRM 305

CRM Employee engagement Customer retention Customer Experience 305

3CLogic

APRIL 9, 2020

From 2014 to 2018, Amazon sold 100 million Alexa-powered devices. The Value of Voice in Customer Retention. The outsourcing of operations resulted in a poor customer experience and contributed to giving call centers a bad reputation with the general public. By the end of 2019, Amazon had sold over 200 million.

Customer Experience 80

Customer Experience Interactive Voice Response Wireless Call Center 80

CustomerSuccessBox

NOVEMBER 2, 2021

Christoph Janz, a SaaS enthusiast, and a Venture Capitalist had published a brilliant article way back in 2014. finding customer acquisition channels that are highly scalable, repeatable, and profitable. . Help with analytics, Business Intelligence (BI), CRM, ERPs, Workflow management, etc. It was meant for SaaS companies.

SaaS 52

SaaS Customer retention Enterprise Accountability 52

aircall

MARCH 19, 2021

By understanding your customer profile, you can find out the specific demographic groups that are interested in your product, so can tailor your marketing campaigns to them more effectively. Increase customer retention. Here are the main differences between a CDP and a CRM. Prioritize Security and Protection.

Sales 62

Sales CRM Marketing Best practices 62

Lumoa

MAY 19, 2020

Let’s take this framework and apply it to a hypothetical business case for a robust customer experience program. In 2014, Peter Kriss of the Harvard Business Review reported that happy customers spend up to 140% more than those who had a negative experience. Define the opportunity. Explore options.

Customer Experience 103

Customer Experience Metrics CRM Customer retention 103

Amity

JANUARY 30, 2014

Is 2014 the year of Customer Success? Instead of asking the magic 8-Ball oracle, we turned to 8 exceptional customer success professionals and asked them to share their insights on the future of the industry. It is abundantly clear that the future is very bright for customer success! Moving Beyond SaaS.

Chief Customer Officer 48

Chief Customer Officer SaaS B2B Metrics 48

Kayako

MAY 11, 2017

Companies that utilize big data and customer analytics see 14% more customer retention than companies that do not, according to a 2014 report by Aberdeen Group.

Analytics 99

Analytics Entertainment Customer retention Surveys 99