article thumbnail

The Human Factor: Why Call Centers Should be More than Just Phones

Revation Systems

Over the past 15 years, call centers have evolved from being perceived as simple channels that resolve customer concerns via phone to powerful sources of connectivity and service delivery for digitally transforming industries. However, not all contact centers are created (or run) alike. billion market globally.

article thumbnail

The Benefits of Wearable Technology in 2020

Revation Systems

Jumping into 2020, it’s important to evaluate the changes and progress the healthcare industry has made over the last 10 – 20 years thanks to various advancements in technology. For more than five years, wearable healthcare technology has become much more prevalent. Revation and Wearable Technology.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Call Experts support offers the happiest holidays!

Call Experts

A 2014 report showed that Americans spend around $600 billion on average during the winter holiday season. Higher retail sales and holiday business hours lead to higher call volume at contact centers. We observe the holiday season based on call center KPI and SLA. One call can change your business!

article thumbnail

The Sound Heard Round the World: How Contact Centers are Transforming Veteran Care

Revation Systems

Contact centers around the nation are using these innovative communication tools to improve quality of life, and in some cases save the lives of American veterans. As of the last census conducted by the United States Census Bureau in 2014, there were 21.8 The Role of Contact Centers in Veteran Care. million veterans of the U.S.

article thumbnail

5 Keys for Enhancing Patient Experience in a Value-Based World

Sykes

In the healthcare world, there is a paradigm shift toward a value-based system that places the patient at the center of all healthcare decisions. The shift to this patient-centered model is real. Simple: To inspire loyalty by finding ways to make healthcare effortless, simple and compliant.

article thumbnail

9 Acronyms to Make You Sound Like a Language Industry Expert

Certified Languages International

Also know colloquially as “Obamacare,” the Patient Protection and Affordable Care Act (ACA) is a law passed in 2010 that reformed the healthcare system to make health insurance more available and affordable for more people. theselumps #chump — christine mitchell (@christletine) April 16, 2014. ACA: Affordable Care Act.

article thumbnail

Is Your Contact Center AI Biased?

pindrop

Covid-19 has hastened the move towards employing these technologies in healthcare, media , and across industries to accommodate for shifts in consumer behavior; new restrictions in the number of personnel allowed in one car, room, or office. . 2014, finance.yahoo.com/news/maps-show-android-poor-people-000200949.html. Yahoo Finance.