CSM Magazine

FEBRUARY 9, 2021

Encourage self-service guided advice – at EBI.AI Established in 2014, EBI.AI These assistants help clients to provide their customers with faster and better resolutions to their queries, and liberate front-line customer service agents from the dull, repetitive and mundane. About the Author.

Self service 59

Self service Marketing Automotive Transportation 59

Fonolo

NOVEMBER 17, 2020

“Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff. That will shift in 2016, as self-service will become a critical factor in any successful multi-channel strategy.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

CSM Magazine

AUGUST 5, 2020

and amazingly, it costs only 15p for web self-service. These statistics tell us that self-service really is the way to go, taking pressure off busy contact centres by deflecting the most common calls away from human agents. Established in 2014, EBI.AI About the Author. Henry Jinman is Commercial Director of EBI.AI.

Government 52

Government Automotive Chatbots Self service 52

CSM Magazine

JANUARY 12, 2021

Options include working with their chosen AI vendor in terms of enterprise offerings, self-service or as a managed service. Don’t try to replace your people – after all, despite the benefits Natural Language Processing that AI tools offer, many customers still crave the personal service provided by another human being.

Enterprise 52

Enterprise Automotive Average Handle Time Transportation 52

Avaya

OCTOBER 25, 2017

As such, the brand is evolving to streamline self-service and deliver greater bank branch innovation. Bank of China’s Data-driven Strategy. The provider is also working to more strategically leverage big data analytics.

Banking 58

Banking Telecommunications Big data Self service 58

Natalie Petouhof

JULY 16, 2015

What it Means for Microsoft Dynamics CRM, FieldOne and the Parature Solution Offering for Companies : Microsoft Dynamics CRM provides customers with extensive customer service capabilities, including chat, knowledge management and self-service functionality which came from the acquisition of Parature in January of 2014.

Analytics 63

Analytics Customer Service CRM Self service 63

COPC

SEPTEMBER 3, 2019

We needed to work out how to ensure our service capabilities — as well as our resources — were keeping up with our phenomenal growth. Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery.

industry standards 40

industry standards Enterprise Technology Self service 40