CSM Magazine

FEBRUARY 9, 2021

Encourage self-service guided advice – at EBI.AI Established in 2014, EBI.AI These assistants help clients to provide their customers with faster and better resolutions to their queries, and liberate front-line customer service agents from the dull, repetitive and mundane. About the Author.

Self service 59

Self service Marketing Automotive Transportation 59

Fonolo

NOVEMBER 17, 2020

“Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff. In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

CSM Magazine

AUGUST 5, 2020

and amazingly, it costs only 15p for web self-service. These statistics tell us that self-service really is the way to go, taking pressure off busy contact centres by deflecting the most common calls away from human agents. Established in 2014, EBI.AI About the Author. Henry Jinman is Commercial Director of EBI.AI.

Government 52

Government Automotive Chatbots Self service 52

Natalie Petouhof

JULY 16, 2015

The value great customer service and customer experience has long been an underestimated value proposition in companies- even though people like me have created dozens of customer service and customer experience / social and digital media ROI models. It is able to deliver an intelligent, proactive customer engagement solution.

Analytics 63

Analytics Customer Service CRM Self service 63

CSM Magazine

JANUARY 12, 2021

Options include working with their chosen AI vendor in terms of enterprise offerings, self-service or as a managed service. Don’t try to replace your people – after all, despite the benefits Natural Language Processing that AI tools offer, many customers still crave the personal service provided by another human being.

Enterprise 52

Enterprise Automotive Average Handle Time Transportation 52

Avaya

OCTOBER 25, 2017

As such, the brand is evolving to streamline self-service and deliver greater bank branch innovation. Bank of China’s Data-driven Strategy. The provider is also working to more strategically leverage big data analytics.

Banking 58

Banking Telecommunications Big data Self service 58

CSM Magazine

OCTOBER 6, 2020

SmartHelp is also used to speed-up customer identity checks and to provide personalised responses to policy queries while remaining compliant with data regulations required of insurers. Established in 2014, EBI.AI For more ideas and to learn from real-life success stories, visit www.ebi.ai. About the Author.

Automotive 52

Automotive Transportation Healthcare Big data 52