2013 Banking Consulting Metrics 
CX Global Media
JULY 12, 2019
In this session, I’ll talk through the journey my team took to reinvent this stalwart metric. She is responsible for a team of 30 plus banking professionals along with a team of 9, providing procedural support to associates across 120+ offices. Business Partner and Owner, The LAMA Training by McKee Consulting. Judy McKee
Fonolo
MARCH 4, 2020
Amar Sidhu has a rich history at ADP Canada, taking up leadership there in 2013, with three as the VP of Customer Care, and four years as Senior Vice President of Service Delivery under his belt. The Tools of the Trade: Technology and Metrics. When we talk metrics, there arises a strong opinion about one in particular.
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Callminer
AUGUST 1, 2017
Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness. Make each metric public and ensure everyone knows why that metric is measured. Jeff Greenfield is the co-founder and chief operating officer of C3 Metrics.
Callminer
FEBRUARY 21, 2018
One common mistake I see from call centers that I have consulted with over the last year is…”. But in many cases, integration is flimsy at best because the product – while claiming to integrate fully – requires hours of additional support, e.g. manual data uploads or advice from a consultant. Mihai Corbuleac. csITsupport. Scott Sachs.
Netomi
JANUARY 5, 2022
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.
Fonolo
FEBRUARY 20, 2020
Amar Sidhu has a rich history at ADP Canada, taking up leadership there in 2013, with three as the VP of Customer Care, and four years as Senior Vice President of Service Delivery under his belt. The Tools of the Trade: Technology and Metrics. When we talk metrics, there arises a strong opinion about one in particular.
CrazyCall
APRIL 9, 2019
Lori Richardson is the founder and CEO of Score More Sales, a sales consulting and coaching firm that helps sales leaders and mid-market interact with prospects, qualify them, create opportunities and close them. President of Sales Training Consultants and SalesTrainingWerks.com. Leading: Does Your Team Know the Difference?
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