Remove 2012 Remove Examples Remove Feedback Remove Scripts
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The Case For the Anti-Script: A Multifactor Analysis of Script Adherence

Balto

“The anti-script doesn’t mean that you should wing it on every call… what anti-script means is, think about a physical paper script and an agent who is reading it off word for word… you’re taking the most powerful part of the human out of the human.” Share on Twitter. Share on Facebook.

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Customer Experience Examples from Lyft: 7 Ways The Company Soared to the Top of Charts and Gained a Loyal Following [Monthly Brand Crush Post]

SharpenCX

We’re continuing our brand crush series and sharing customer experience examples to show you how companies are shaking up industries and turning CX on its head. billion in annual revenue since their debut in 2012. They ask for feedback thoughtfully. Before asking for feedback, Lyft lets customers know they’re valued.

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Customer Experience Examples from Lyft: 7 Ways The Company Soared to the Top of Charts and Gained a Loyal Following [Monthly Brand Crush Post]

SharpenCX

We’re continuing our brand crush series and sharing customer experience examples to show you how companies are shaking up industries and turning CX on its head. billion in annual revenue since their debut in 2012. They ask for feedback thoughtfully. Before asking for feedback, Lyft lets customers know they’re valued.

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Integrate HyperPod clusters with Active Directory for seamless multi-user login

AWS Machine Learning

To achieve this multi-user environment, you can take advantage of Linux’s user and group mechanism and statically create multiple users on each instance through lifecycle scripts. For Directory DNS name , enter your preferred directory DNS name (for example, hyperpod.abc123.com For Directory type , select AWS Managed Microsoft AD.

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Schedule your notebooks from any JupyterLab environment using the Amazon SageMaker JupyterLab extension

AWS Machine Learning

Examples of such use cases include scaling up a feature engineering job that was previously tested on a small sample dataset on a small notebook instance, running nightly reports to gain insights into business metrics, and retraining ML models on a schedule as new data becomes available.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548. They don’t do anything else except maybe monitor a few calls and give some feedback. Example: Campaign A has a high call volume but campaign B has less calls and the agents that are assigned campaign B are not busy. To implement continuous training.

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Is the Contact Center a Good Career? Tenured Agents Say Yes

Balto

“When I worked in service roles, I had a script, and I knew what I had to do to have a successful social interaction with a customer. This helped me build confidence through a body of evidence — you use your script correctly as a waitress and you get a dopamine hit in the form of a tip.