BlueOcean

OCTOBER 4, 2021

And it’s one that undeniably impacts our perception of the customer experience. Exploring Customer Care in the Subscription Economy. The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. It’s a sea of change.

Customer Experience 77

Customer Experience Coaching B2C Customer Care 77

BlueOcean

OCTOBER 4, 2021

And it’s one that undeniably impacts our perception of the customer experience. Exploring Customer Care in the Subscription Economy. The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. It’s a sea of change.

Customer Experience 62

Customer Experience Coaching B2C Customer Care 62

ClearAction

JANUARY 12, 2022

For your spin-off, Ease-of-Doing-Business for the new Principles of Corporate Governance quantifies the extent to which customers are enhanced or constrained by your enterprise. Inspiration for this KPI is the customer experience value quotient : 5. For customers, the path of least resistance wins.

Government 62

Government Enterprise Customer centricity Banking 62

TechSee

MARCH 7, 2019

With this high turnover presenting a significant challenge to contact centers in terms of cost, productivity and morale, it is not surprising that there’s an ongoing global trend towards fostering agent development and enhancing their day-to-day activities. Employees are more satisfied, with agent attrition and absenteeism way down.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

Stratifyd

JUNE 6, 2019

The moral of the story is: We've stumbled onto a new era of peer-to-peer payments, virtual credit cards, and branchless banks , with no signs of turning back. As the eCommerce and payments universes continue to expand, customer experience has become the competitive differentiator.

Banking 40

Banking Morale Feedback Contact Center 40

Callminer

SEPTEMBER 5, 2017

Bottom Line: Make your call center relevant by bridging the gap between your brand’s online presence and your call center with a co-browsing solution that helps your agents stay irreplaceable in boosting the brand’s performance and improving customer experience. Jack Barmby.

Call Center 140

Call Center call center software outsourcing Coaching 140

Balto

OCTOBER 31, 2022

While executive leadership in onboarding was correlated with lower knowledge retention, executives still have an important role to play in culture, morale, and belongingness. Responses in this category included statements like “customer courtesy and listening skills” and “working on communication techniques”. Allied HR IQ. Seibert, S.

Contact Center 52

Contact Center Surveys Coaching Telecommunications 52