Customer Guru

JANUARY 3, 2018

We, at Customer Guru, are on a mission to spread awareness of how Customer Experience (CX) should be the number one priority for Indian businesses to become more sustainable and successful globally. The next lap of the journey began in 2011 when Matrix Partners made its first investment with us.

Customer centricity 95

Customer centricity Healthcare Management Feedback 95

Beyond Philosophy

NOVEMBER 10, 2014

Customer Satisfaction results in a higher share price. Whilst the above example is impressive and coming from HBR, this next example is bound to attract senior leadership’s attention as it links stock prices to customer satisfaction. Your existing customers are far easier to upsell.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

Vonage

JULY 3, 2018

Investors run a robust diligence process when evaluating an investment, Kahn says, and that includes hours of interviews with customers about product quality as well as service quality. That qualitative data helps tell the story of the metrics. . The first thing I ask for when [evaluating] a company is the customer database.

Upselling 81

Upselling Customer centricity Metrics Technology 81

Russel Lolacher

JUNE 29, 2021

For example: DriveBC – operated by the fine folks at the TMC , this platform shares timely road information so travellers know what they need to know to move themselves, goods and services along our highways. ( Metrics have proven we get higher engagement on news by being a consistent online presence year-round. Your purpose.

Education 98

Education Government Metrics Customer Care 98

PeopleMetrics

NOVEMBER 13, 2015

This scenario brings up two of our focuses at PeopleMetrics—the prospect-to-customer experience and customer experience metrics. How do you support the entire customer experience, from before the customer’s initial purchase through their last? And what metrics will enable that support? See you soon.

Sales 79

Sales Customer Experience Metrics Consulting 79

CX Journey

MAY 3, 2016

The Customer Experience Professionals Association (CXPA) was established in 2011 to support and to advance the customer experience profession, to set standards for the profession, and to increase the visibility of these long-unsung heroes. Metrics, Measurement, and ROI You can't manage what you don't measure.

Customer Experience 40

Customer Experience Journey mapping Metrics Customer centricity 40

Netomi

JANUARY 5, 2022

Our favorite content from Annette : Unified CX: Real World Examples. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98