Callminer

MARCH 7, 2017

The CFPB has jurisdiction over areas including banks, credit unions, securities firms, debt collectors, foreclosure relief services, as well as other financial services firms based in the United States. CFPB Compliance Best Practices. The scope of the CFPB is quite broad. What is the Consumer Financial Protection Bureau?

Best practices 140

Best practices Analytics Government Banking 140

CSM Magazine

JUNE 27, 2023

33% higher average CSAT (customer satisfaction) scores from agents delivering soft skills, best practices, and first-call resolution. Founded in 2010, Volition has over $1.7 Zenarate AI Coach delivers on average: 56% faster agent speed-to-proficiency vs. traditional training. Zenarate AI Coach helped us achieve that goal.”

Coaching 59

Coaching Telecommunications Healthcare First call resolution 59

Kayako

OCTOBER 29, 2015

The birth of mainstream outsourcing: 2000 – 2010. Specifically, ever since the introduction of fibre optic cabling, a new kind of support system evolved: the outsourced helpdesk (most notably in the healthcare, financial and banking sectors). Slowly coming back home: 2010 – 2015.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

Customer Interactions

AUGUST 7, 2014

As a coach/mentor/trainer, he enthusiastically shares best practices with trainees and co-workers. He was the PCC’s organizer and lead person in the 2010, 2011 and 2012 fundraisers to fight against prostate cancer. He has set a high bar high for performance excellence.

Telecommunications 31

Telecommunications Construction Morale Technical Support 31

AWS Machine Learning

OCTOBER 10, 2023

She is also the recipient of the Best Paper Award at IEEE NetSoft 2016, IEEE ICC 2011, ONDM 2010, and IEEE GLOBECOM 2005. Kris is a renowned leader in machine learning and generative AI, with a career spanning Goldman Sachs, consulting for major banks, and successful ventures like Foglight and SiteRock. He received his Ph.D.

Healthcare 98

Healthcare Telecommunications Analytics Wireless 98

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. In July 2010, Eliason left Comcast to become the global director of social media at Citi.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98